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Troubleshooting tips to keep your devices running smoothly
Troubleshooting tips to keep your devices running smoothly

Learn how to safeguard your devices for longevity

Nadiuska Jourdain avatar
Written by Nadiuska Jourdain
Updated over a week ago

In this guide, learn how to manage and maintain your Playground operating devices for optimal performance for your childcare needs.

Childcare providers heavily rely on devices for their daily operations. When these devices malfunction, it can cause a lot of frustration and disruptions. Often, the problem is with the devices themselves, not with the providers. This guide will help you understand common device problems and how to fix them quickly, so you can keep your childcare business running smoothly.

Common Device Problems and Causes

  1. Devices slow down or freeze frequently

    1. Cause: Devices are left powered on continuously, leading to overheating and software lag.

    2. Impact: Slow response times during check-ins and increased device wear.

  2. Battery drains quickly or devices shut off unexpectedly

    1. Cause: Overcharging devices by leaving them plugged in 24/7.

    2. Impact: Reduced battery performance and costly early replacements.
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  3. Lag in app/Decline in website performance
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    1. Cause: Staff members not logging out of the Playground app or web portal. Playground updates the platform and mobile app every evening, so users are expected to log out.

    2. Impact: Outdated features and cache buildup slow down functionality.

Quick Troubleshooting Solutions:

  1. Power down devices regularly

    1. What to Do: Power down your device now. Keep it turned off for 2 minutes and turn it back on. Moving forward, schedule a weekly shutdown during off-peak hours. For example, power off devices completely over the weekend.

    2. Why It Helps: Clears memory, prevents overheating, and allows the system to refresh for optimal performance.

  2. Establish charging habits

    1. What to Do: If your device is fully charged, unplug it. Its best practice is to occasionally let the battery drain before recharging.

    2. Why It Helps: Extends battery lifespan and ensures consistent performance during high-demand times.
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  3. Regularly Log Out of Playground
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    1. What to Do: Log out of the Playground platform. As often as they can, ensure staff log out of the Playground app and website. It’s also a good idea to perform a hard refresh on your web browser—press Control + Shift + R on Windows or Command + Shift + R on a Mac.

    2. Why It Helps: Prevents outdated data from accumulating in the cache, ensures faster load times, and avoids compatibility issues with new updates. Because Playground is constantly evolving with new features and enhancements tailored to your needs, logging out regularly ensures you’re always benefiting from the latest tools and improvements.

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