Click onto the student's name from the Students tab of the Admin Dashboard. Click on the Payments tab at the top of their profile. Click on "Credits" and scroll down to see all of the student's payment history. Click the three dots to the right of the specific payment you would like to refund and select the "Refund" option.
Once you click "Refund", the Refund Payment screen will pop up. This will notify you that refunds take 5-10 days to appear on a customers' statement. On this screen:
The amount will auto-populate with the full amount of the payment. You can edit the amount of the refund if it is not a full refund.
Select a reason for the refund from the drop-down menu.
Add additional details about the refund.
Select if you'd like to refund the processing fee to the customer if the transaction was paid via Credit Card or ACH. This will be taken out of your next Stripe payout.