Playground

How to manually add a credit or debit card to a student's record

Adding a new parent payment card from the Administrator dashboard

Refund a parent or guardian for a payment they've made.

How to refund a guardian

A walkthrough of the Playground Payment Settings

Payment Settings

What the amount unposted means and how to adjust it on the student's Payment tab

Amount unposted

Payouts

Send an email to primary guardians to request they enable autopay.

Request autopay from guardians

The different methods of making payments in Playground.

Accepting payments

Add a guardian's credit card through the Admin Dashboard.

Add a guardian's credit card to their account

Schedule a payment

Do two actions in one by saving a new item on statement while recording a payment.

Save as a new item on statement while making a payment

Disable autopay for a parent that is currently enabled.

Disable autopay

Track and manage subsidy checks received and amounts distributed to students.

Subsidies

Produce a statement for families to see their balance and past transactions.

Generate a statement or invoice for families

Subsidies FAQ

Use Playground's powerful tools to provide the Child and Adult Care Food Program (CACFP) with what they need.

CACFP

Set the dates you'd like Playground to initiate payments to your bank account.

Set payout dates

Meal items

Track expenses or charges made outside of Playground.

Record an offline expense

Update an expense that was previously recorded.

Edit an expense

View all failed payments from guardians and their students.

View failed payments

Saved discount

Set specific payout days in order to be paid out as soon as possible.

Optimize payout days

How to see the saved payment methods on student profiles

Guardian payment methods

Run a report to view all deposited checks into your bank account for a given date range.

Check deposits report

Record your offline check payments, past and present, as deposited.

Mark a check payment as deposited

How to view historical information about specific payments.

Payment update history

Learn how to enable ACH through Stripe to collect ACH payments

How to Enable ACH on Stripe

Understand why an autopay payment did not go through.

Autopay failure

An explanation of the transaction fees that apply to payments collected by credit, debit, or ACH through Playground's Payments feature.

Transaction fees

An overview of how payments work through Playground, featuring links to additional resources and Help Center articles.

Payments overview for administrators

A guide to adding or editing discounts on one-time charges or payment plans invoiced to a student balance.

How to add or edit a discount

A guide to applying discounts on one-time charges or payment plans invoiced to a student balance.

How to apply a discount when creating charges

A primer on three different methods to fixing an invoiced charge, and why we don't recommend deleting charges.

How to fix an incorrect charge

A guide to recording payments that aren't processed by debit, credit, or ACH through Playground's Payments feature.

How to record an offline payment

A guide to applying a credit to a student balance from the Administrator Dashboard.

How to apply a credit

Manage saved item templates on the Administrator Dashboard.

Edit or delete a saved charge template

A guide to editing a payment plan that has been invoiced to a student.

How to edit a payment plan

A guide to editing a one-time charge that has been invoiced to a student.

How to edit a one-time charge

Using recurring charges allows you to automate weekly, bi-weekly, or monthly charges to your guardians.

How to create charges

Through the administrator dashboard, create a one-time charge to add to a student's balance.