If a student has a duplicate account or is placed in the wrong family unit—Playground can help fix the records. This ensures student profiles are properly linked for accurate billing, communication, and reporting.
Merging a Duplicate Student Profile
A duplicate student means the same student was added to Playground twice. If you see two profiles for the same student, contact Playground Support.
All you need to do is tell us the student’s name. We will confirm the details with you if needed and then merge the profiles on our end. You do not need to make any changes yourself.
Correcting Family Placement for Students
If siblings are listed under separate families, you can request to have them placed into a single family group.
What You’ll Need:
Full names of all siblings
Template to Email Support:
Hi Playground Support,
I’d like to put the following siblings into one family:
[Student Name 1]
[Student Name 2]
[Student Name 3]
Thank you!
🚨The ability to merge siblings into one family is not available to administrators. If you need student accounts merged, please send us a chat or email [email protected] with the information shown above. You can copy and paste this template into your message! This is also for student accounts, this is not for Staff or guardian accounts.
Please note: only program admins can request a merge. If you’re a guardian, you’ll need to contact your program directly so they can reach out on your behalf.