Feed visibility depends on a few key things, like whether a staff member is clocked in, which classroom they’re transitioned into, who the post was shared with, and certain admin settings. This guide explains how visibility works and what to check if someone can’t see a post they expected to.
Conditions for Feed Post Visibility
1. Clock-In and Classroom Assignment Requirements
Staff must be clocked in and marked as being in a specific classroom to see feed posts shared in that classroom. If not clocked in, they will only see posts they have created themselves.
Transitioning into a classroom via the app or web platform is crucial for activating visibility. Simply visiting a room without transitioning may result in missed feed posts.
2. Recipient Rules
Certain posts require staff to be explicitly listed as recipients to be visible. If a post targets specific individuals or groups, it won't appear for those not included. Classroom-shared posts can be viewed by any checked-in staff in that room.
3. Teacher-Specific Visibility
Staff in the same classroom can see each other's posts regarding daily care needs (e.g., diapering and napping) only if both are checked into or transitioned into that classroom.
Troubleshooting Feed Visibility Issues
1. Settings Adjustment
To ensure visibility for staff
Administrators should go to Settings on the dashboard. In the General tab in the Teacher Permissions section and enable the toggle for Track staff current classroom.
This setting automatically requires staff to select a classroom when clocking in.
2. Steps to Resolve Visibility Problems
If a staff member can only see their own posts, follow these steps:
Ensure all staff members are clocked into the correct classroom when the post is created.
Confirm that the affected staff is a recipient for any targeted posts (if applicable).
Validate that the staff is assigned to the right classroom.
Reset any feed filters to ensure visibility of all posts.
3. Alternative Access to Past Posts
If a staff missed posts because they were not clocked into a classroom, they can still access those posts via the student’s profile page under the Feed tab. This option provides visibility regardless of their real-time clock-in status.
Visibility Scenarios
Staff in shared classrooms like Infant and Young Toddler rooms can see each other’s posts if the Track staff current classroom permission is active. This permission allows visibility for the room they are clocked into, even if it differs from their primary assignment.
Guardian targeted posts or admin-created posts are visible only if the staff members are listed as recipients. Admins, in contrast, have broader visibility by default.