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For Administrators
Help topics that apply to administrators and the Administrator Dashboard
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185 articles in this collection
Written by
Sasha Reiss,
Josh Andrews,
Daniel Andrews
and 1 other
Getting started
First day of school
Helpful tips and resources for your first day!
Written by
Stephanie Blitshtein
Updated over a week ago
Prepare for the first day of school
Follow this guide to make sure your students, guardians, and you are prepared for the upcoming school year!
Written by
Stephanie Blitshtein
Updated over a week ago
Welcome to Playground
Bookmark this page to refer back to as you set up your Admin Dashboard.
Written by
Stephanie Blitshtein
Updated over a week ago
Playground glossary
Common Playground terminology.
Written by
Stephanie Blitshtein
Updated over a week ago
Onboarding FAQ
Frequently asked questions about the transition to Playground.
Written by
Stephanie Blitshtein
Updated over a week ago
Introduction letter for parents
Inform parents of the center's switch to the Playground app and let them know the next steps to take.
Written by
Stephanie Blitshtein
Updated over a week ago
Iowa Home Daycare Onboarding
Written by
Stephanie Blitshtein
Updated over a week ago
Admin Dashboard Walkthrough
A general overview of our Admin Dashboard.
Written by
Stephanie Blitshtein
Updated over a week ago
Getting started with Billing
Sign up for Playground online payments
Written by
Stephanie Blitshtein
Updated over a week ago
Create a new document
Create a new fillable PDF document on the Paperwork tab
Written by
Stephanie Blitshtein
Updated over a week ago
Food program management FAQ
Manage all of your student's meals and subsidies in Playground.
Written by
Stephanie Blitshtein
Updated over a week ago
Administrator App Walkthrough Video
Written by
Stephanie Blitshtein
Updated over a week ago
How to set up multiple Playground accounts for one person
If an individual is both a staff member and parent, you'll be able to link their accounts to one username and password.
Written by
Stephanie Blitshtein
Updated over a week ago
Procare Roster Upload
Export your Procare data and upload it into Playground.
Written by
Stephanie Blitshtein
Updated over a week ago
Procare Staff Roster Download
Written by
Stephanie Blitshtein
Updated over a week ago
How to add a class
Add a classroom to the Admin Dashboard
Written by
Stephanie Blitshtein
Updated over a week ago
Setting students' schedules
How to apply a schedule for an individual student or a group of students
Written by
Daniel Andrews
Updated over a week ago
Exporting a Student Roster & Contacts from Brightwheel
How to export a Contacts report from Brightwheel for upload into Playground as a class roster
Written by
Daniel Andrews
Updated over a week ago
Onboarding guide
A detailed guide for setting up your center in Playground.
Written by
Stephanie Blitshtein
Updated over a week ago
Creating a Playground school
How to create a new Playground school
Written by
Daniel Andrews
Updated over a week ago
How to set up a program
Extracurricular activities can be managed as Programs through the Administrator Dashboard.
Written by
Josh Andrews
Updated over a week ago
Settings and navigation
Email settings
Edit email templates that go out automatically in Playground
Written by
Stephanie Blitshtein
Updated over a week ago
General settings
An overview of Playground's general settings.
Written by
Stephanie Blitshtein
Updated over a week ago
Managing student schedules in the Administrator dashboard
Creating and managing student schedules
Written by
Daniel Andrews
Updated over a week ago
Whitelisting Playground on your wifi
Some centers have firewalls set up -- you may need to whitelist our cloud provider
Written by
Daniel Andrews
Updated over a week ago
Payment Settings
A walkthrough of the Playground Payment Settings
Written by
Stephanie Blitshtein
Updated over a week ago
Guardian notification settings
Select when guardians should receive notifications from your center.
Written by
Stephanie Blitshtein
Updated this week
Customized view of the Admin Dashboard
Adjust the columns on the Students or Guardians tabs to display the most important and relevant information.
Written by
Stephanie Blitshtein
Updated over a week ago
How to stop Google Chrome from blocking downloads in the Admin Dashboard
Temporarily or permanently enable your browser to download Playground files and reports.
Written by
Stephanie Blitshtein
Updated over a week ago
Settings walkthrough
An overview of the Settings tab of the Playground Admin Dashboard
Written by
Stephanie Blitshtein
Updated over a week ago
Phasing out the Families tab
A guide to where to find and how to use the features that have been relocated from the Families tab.
Written by
Sasha Reiss
Updated over a week ago
How to lock a student from getting checked in
What it means to lock a student, how to lock & unlock students, what it looks like for teachers, and more.
Written by
Sasha Reiss
Updated over a week ago
Attendance and checks
Delete student
Delete a student from the Admin Dashboard.
Written by
Stephanie Blitshtein
Updated over a week ago
Print the center's QR code
Print the QR code so families can check students in and out.
Written by
Stephanie Blitshtein
Updated this week
QR code check in and out
Open your QR code for families to check students in and out.
Written by
Stephanie Blitshtein
Updated this week
Check in on the Admin Dashboard
Check students in on the Playground web version.
Written by
Stephanie Blitshtein
Updated over a week ago
Bulk mark students inactive
Mark multiple students inactive at the same time.
Written by
Stephanie Blitshtein
Updated over a week ago
Bulk mark students active
Mark multiple students active at the same time.
Written by
Stephanie Blitshtein
Updated over a week ago
Mark a classroom inactive
Mark a classroom as inactive if it is not currently being used
Written by
Stephanie Blitshtein
Updated over a week ago
Inactive students
Inactive, Dropped, Disabled, and Graduated students
Written by
Stephanie Blitshtein
Updated over a week ago
Contactless check-in/out
Send guardians a prompt to their phone to check in
Written by
Stephanie Blitshtein
Updated over a week ago
Changes dashboard
The Changes Dashboard will keep a change log of edits or changes made by guardians.
Written by
Stephanie Blitshtein
Updated over a week ago
Add sibling
Add a sibling to an existing student
Written by
Stephanie Blitshtein
Updated over a week ago
How to schedule a future class change
Schedule an automatic future classroom change for a student
Written by
Stephanie Blitshtein
Updated over a week ago
View the students enrolled in a program
Written by
Stephanie Blitshtein
Updated over a week ago
Add a missing program check-in
Record a date and time of a student's program check-in from the Admin Dashboard.
Written by
Stephanie Blitshtein
Updated over a week ago
Enroll students into a program
Written by
Stephanie Blitshtein
Updated over a week ago
Enroll a single student into a program
Written by
Stephanie Blitshtein
Updated over a week ago
How to schedule a future inactive date
Mark a student inactive in advance of their last day at your center
Written by
Stephanie Blitshtein
Updated over a week ago
Edit program times
Correct a program check-in or check-out time.
Written by
Stephanie Blitshtein
Updated over a week ago
Remove an absence
Written by
Stephanie Blitshtein
Updated over a week ago
Delete a program check-in
Written by
Stephanie Blitshtein
Updated over a week ago
Edit an absence
Edit a recorded student absence.
Written by
Stephanie Blitshtein
Updated over a week ago
How to add a single student
Written by
Stephanie Blitshtein
Updated over a week ago
How to view carpools at your center
Written by
Stephanie Blitshtein
Updated over a week ago
Add a missing check-in or out for a student
How to add a missing check in or out for a student
Written by
Stephanie Blitshtein
Updated over a week ago
How to edit a wellness check
Written by
Stephanie Blitshtein
Updated over a week ago
Preparing for the last day of school
Follow this guide to end the school year off strong!
Written by
Stephanie Blitshtein
Updated over a week ago
Mark a student inactive
Written by
Stephanie Blitshtein
Updated over a week ago
Immunizations
Track your students immunizations and vaccine records on the Student profile.
Written by
Stephanie Blitshtein
Updated over a week ago
Viewing current classroom ratios
How administrators can see their current classroom ratio numbers
Written by
Daniel Andrews
Updated over a week ago
Editing a student attendance record
Editing a student's attendance record check-in/out times
Written by
Daniel Andrews
Updated over a week ago
How to enable, complete, and run reports on daily wellness checks
Ensure your school's safety with daily health surveys for you and your staff members.
Written by
Daniel Andrews
Updated over a week ago
Billing
Balance adjustments
Adjust balances within a family if one sibling is overpaid and one is overdue.
Written by
Stephanie Blitshtein
Updated over a week ago
Changing a billing plan in the middle of the year
Written by
Stephanie Blitshtein
Updated over a week ago
Delete a credit
Remove a credit from a student's account if it was made in error or no longer applies.
Written by
Stephanie Blitshtein
Updated over a week ago
Recurring program charges through enrollment
Written by
Stephanie Blitshtein
Updated over a week ago
Calculations in amount fields
Make percentage and flat rate calculations in amount fields.
Written by
Stephanie Blitshtein
Updated over a week ago
Send overdue reminder
Remind guardians of their overdue balance by sending them an email
Written by
Stephanie Blitshtein
Updated over a week ago
See a family's charges from the Admin Dashboard
View an entire family's charges from the Admin Dashboard.
Written by
Stephanie Blitshtein
Updated over a week ago
Billing: Add Charges
Create charges for your students
Written by
Stephanie Blitshtein
Updated over a week ago
Switching to Payments Plus
Instructions on how migrate to Payments Plus to receive faster payouts.
Written by
Stephanie Blitshtein
Updated over a week ago
Fee Approvals
Overage charges and program enrollment fees must be approved or waived by an admin in the Admin Dashboard.
Written by
Stephanie Blitshtein
Updated over a week ago
Charging multiple students or siblings at one time
How to charge multiple students, the same amount, at one time.
Written by
Stephanie Blitshtein
Updated over a week ago
Charging a guardian's payment method
Charge the guardian's payment method on file on their behalf.
Written by
Stephanie Blitshtein
Updated over a week ago
Enabling mandatory autopay for guardians
Ensuring payments are made when a guardian adds a credit/debit card/ACH for autopay
Written by
Daniel Andrews
Updated over a week ago
Set up student overage billing
Ensure parents are automatically billed when students remain past their scheduled time.
Written by
Daniel Andrews
Updated over a week ago
Payments
Meal items
Written by
Stephanie Blitshtein
Updated over a week ago
Record an offline expense
Track expenses or charges made outside of Playground.
Written by
Stephanie Blitshtein
Updated over a week ago
Subsidies
Track and manage subsidy checks received and amounts distributed to students.
Written by
Stephanie Blitshtein
Updated over a week ago
Edit an expense
Update an expense that was previously recorded.
Written by
Stephanie Blitshtein
Updated over a week ago
CACFP
Use Playground's powerful tools to provide the Child and Adult Care Food Program (CACFP) with what they need.
Written by
Stephanie Blitshtein
Updated over a week ago
Adding a new parent payment card from the Administrator dashboard
How to manually add a credit or debit card to a student's record
Written by
Daniel Andrews
Updated over a week ago
Accepting payments
The different methods of making payments in Playground.
Written by
Stephanie Blitshtein
Updated over a week ago
Request autopay from guardians
Send an email to primary guardians to request they enable autopay.
Written by
Stephanie Blitshtein
Updated over a week ago
Schedule a payment
Schedule a future payment for a student.
Written by
Stephanie Blitshtein
Updated over a week ago
Set payout dates
Set the dates you'd like Playground to initiate payments to your bank account.
Written by
Stephanie Blitshtein
Updated over a week ago
Add a guardian's credit card to their account
Add a guardian's credit card through the Admin Dashboard.
Written by
Stephanie Blitshtein
Updated over a week ago
Save as a new item on statement while making a payment
Do two actions in one by saving a new item on statement while recording a payment.
Written by
Stephanie Blitshtein
Updated over a week ago
How to refund a guardian
Refund a parent or guardian for a payment they've made.
Written by
Stephanie Blitshtein
Updated over a week ago
Payouts
View payouts to your bank account.
Written by
Stephanie Blitshtein
Updated over a week ago
Disable autopay
Disable autopay for a parent that is currently enabled.
Written by
Stephanie Blitshtein
Updated over a week ago
Subsidies FAQ
Written by
Stephanie Blitshtein
Updated over a week ago
Generate a statement or invoice for families
Produce a statement for families to see their balance and past transactions.
Written by
Stephanie Blitshtein
Updated over a week ago
Amount unposted
What the amount unposted means and how to adjust it on the student's Payment tab
Written by
Stephanie Blitshtein
Updated over a week ago
How to Enable ACH on Stripe
Learn how to enable ACH through Stripe to collect ACH payments
Written by
Josh Andrews
Updated over a week ago
Transaction fees
An explanation of the transaction fees that apply to payments collected by credit, debit, or ACH through Playground's Payments feature.
Written by
Sasha Reiss
Updated over a week ago
Payments overview for administrators
An overview of how payments work through Playground, featuring links to additional resources and Help Center articles.
Written by
Sasha Reiss
Updated over a week ago
How to add or edit a discount
A guide to adding or editing discounts on one-time charges or payment plans invoiced to a student balance.
Written by
Sasha Reiss
Updated over a week ago
How to apply a discount
A guide to applying discounts on one-time charges or payment plans invoiced to a student balance.
Written by
Sasha Reiss
Updated over a week ago
How to fix an incorrect charge
A primer on three different methods to fixing an invoiced charge, and why we don't recommend deleting charges.
Written by
Sasha Reiss
Updated over a week ago
How to record an offline payment
A guide to recording payments that aren't processed by debit, credit, or ACH through Playground's Payments feature.
Written by
Sasha Reiss
Updated over a week ago
How to apply a credit
A guide to applying a credit to a student balance from the Administrator Dashboard.
Written by
Sasha Reiss
Updated over a week ago
How to edit or delete a saved charge template
Manage saved charge templates from the Billing Overview page on the Administrator Dashboard.
Written by
Sasha Reiss
Updated over a week ago
How to edit a payment plan
A guide to editing a payment plan that has been invoiced to a student.
Written by
Sasha Reiss
Updated over a week ago
How to edit a one-time charge
A guide to editing a one-time charge that has been invoiced to a student.
Written by
Sasha Reiss
Updated over a week ago
How to create charges
Using recurring charges allows you to automate weekly, bi-weekly, or monthly charges to your guardians.
Written by
Sasha Reiss
Updated over a week ago
How to create a one-time charge
Through the administrator dashboard, create a one-time charge to add to a student's balance.
Written by
Sasha Reiss
Updated over a week ago
Setting up payments for your school
Verify your business with Stripe to start collecting payments on Playground
Written by
Daniel Andrews
Updated over a week ago
Documents
Download paperwork responses
Download all paperwork, forms, fillable PDFs, or file requests in bulk to your computer.
Written by
Stephanie Blitshtein
Updated over a week ago
Forms
Create a form for guardians to complete.
Written by
Stephanie Blitshtein
Updated over a week ago
Iowa Templated Documents
Add Iowa state documents to your dashboard for parents to complete.
Written by
Stephanie Blitshtein
Updated over a week ago
Preview a document
View a document as it is seen by parents
Written by
Stephanie Blitshtein
Updated over a week ago
Edit a Document
Edit an existing document from the Admin Dashboard
Written by
Stephanie Blitshtein
Updated over a week ago
Document recipients
Share documents with a specific group of guardians
Written by
Stephanie Blitshtein
Updated over a week ago
Send document to parents
Send a document to parents after creating a new fillable PDF
Written by
Stephanie Blitshtein
Updated over a week ago
Connect a form field
Use connecting a form field in your fillable PDF documents to auto-fill information you already have.
Written by
Stephanie Blitshtein
Updated over a week ago
Complete a document on behalf of a guardian
Written by
Stephanie Blitshtein
Updated over a week ago
View only documents for parents
This is great for school calendar or parent handbook
Written by
Stephanie Blitshtein
Updated over a week ago
Upload a file for a student
Upload a file for a student into the Playground dashboard.
Written by
Stephanie Blitshtein
Updated over a week ago
Document settings
Manage access and permissions of documents to teachers or parents.
Written by
Stephanie Blitshtein
Updated over a week ago
Introduction to paperwork for administrators
A guide to Playground's Documents features
Written by
Sasha Reiss
Updated over a week ago
File Requests
Let families upload their own documents
Written by
Stephanie Blitshtein
Updated over a week ago
How to view and download completed documents
View and download completed file uploads or documents.
Written by
Sasha Reiss
Updated over a week ago
Resend a document to parents
How to resend the link to an already-created document by email
Written by
Daniel Andrews
Updated over a week ago
Enrollment
Turn off automatic emails sent through enrollment
Automatic emails are sent out by default as students move through the enrollment funnel. Follow the steps below to turn this off.
Written by
Stephanie Blitshtein
Updated over a week ago
Cannot accept students via enrollment
Written by
Stephanie Blitshtein
Updated over a week ago
Enrollment forms
Build out your application with questions a family will answer in order to apply to your center
Written by
Stephanie Blitshtein
Updated over a week ago
Plan groups
Create groupings for your enrollment plans to better organize and categorize your pricing options.
Written by
Stephanie Blitshtein
Updated over a week ago
Center details
Add your center's information on an enrollment listing.
Written by
Stephanie Blitshtein
Updated over a week ago
How to delete a student from the dropped column of the enrollment funnel
Written by
Stephanie Blitshtein
Updated over a week ago
Enrollment FAQ
Frequently asked questions about the enrollment flow
Written by
Stephanie Blitshtein
Updated over a week ago
Delete a plan grouping
Written by
Stephanie Blitshtein
Updated over a week ago
Board options in the enrollment funnel
Choose the information you'd like to see on an applicant's card in the enrollment funnel.
Written by
Stephanie Blitshtein
Updated over a week ago
Parent-view of enrolling to a listing
Written by
Stephanie Blitshtein
Updated over a week ago
Enrollment plans
Create price points for specific schedules or groups of students for guardians to apply to.
Written by
Stephanie Blitshtein
Updated over a week ago
How to accept a student through the enrollment flow
Written by
Stephanie Blitshtein
Updated over a week ago
Set up re-enrollment
Have existing families re-enroll to your center through Playground!
Written by
Stephanie Blitshtein
Updated over a week ago
View a completed application
Written by
Stephanie Blitshtein
Updated over a week ago
Set up summer camp enrollment
Written by
Stephanie Blitshtein
Updated over a week ago
Enrollment additional charges
Written by
Stephanie Blitshtein
Updated over a week ago
Programs through enrollment listings
Add additional programs that a family can register for when applying to your center.
Written by
Stephanie Blitshtein
Updated over a week ago
Add documents to your enrollment listing
Select documents that guardians must complete prior to submitting an application to your center.
Written by
Stephanie Blitshtein
Updated over a week ago
How to edit an enrollment listing
Editing an enrollment listing for administrators
Written by
Daniel Andrews
Updated over a week ago
Create an enrollment listing for your center
A tutorial for Admins to create a listing where families can complete the application process online.
Written by
Daniel Andrews
Updated over a week ago
Enrollment email templates
Written by
Stephanie Blitshtein
Updated over a week ago
Sharing your enrollment listing link
Giving families direct access to your center's enrollment page.
Written by
Daniel Andrews
Updated over a week ago
Managing the Enrollment funnel
How to manage applications once they've been submitted.
Written by
Daniel Andrews
Updated over a week ago
Reports
Custom reports
Create a report template with specific fields you need.
Written by
Stephanie Blitshtein
Updated over a week ago
Payments reports
A description of each of our Payments reports.
Written by
Stephanie Blitshtein
Updated over a week ago
How to create an attendance signature report
A guide to creating and adjusting a dynamic attendance signature report for licensing.
Written by
Sasha Reiss
Updated over a week ago
Tags
Use programs to tag and group students together.
Written by
Stephanie Blitshtein
Updated over a week ago
Program reports
How to see how much time a student has spent in a program and how to make changes to that time
Written by
Sasha Reiss
Updated over a week ago
How to run an attendance report
Generate sign-in/out reports to comply with licensing
Written by
Sasha Reiss
Updated over a week ago
Generating Contacts/Guardian Reports
How to generate a report showing contacts/guardians.
Written by
Daniel Andrews
Updated over a week ago
Social
Delete a chat on web
Remove a chat from the Admin Dashboard.
Written by
Stephanie Blitshtein
Updated over a week ago
Text from the feed
Send a text to guardians from the Admin Dashboard.
Written by
Stephanie Blitshtein
Updated over a week ago
Delete a chat from the Playground app
Remove a chat from the app.
Written by
Stephanie Blitshtein
Updated over a week ago
View a student's feed
View the feed and posts relevant to one specific student.
Written by
Stephanie Blitshtein
Updated over a week ago
View post recipients
View which guardians or staff members have seen your post on the feed.
Written by
Stephanie Blitshtein
Updated over a week ago
Pinned Posts
Pin a post so it's at the top of the feed at all times.
Written by
Stephanie Blitshtein
Updated over a week ago
Control who can start conversations using Playground's Chat
Choose which staff members and parents can start a new conversation with each other.
Written by
Sasha Reiss
Updated over a week ago
User management
Edit a staff member's information
Written by
Stephanie Blitshtein
Updated over a week ago
Delete staff
Delete a teacher or admin from Playground.
Written by
Stephanie Blitshtein
Updated over a week ago
Switch Accounts
Switch between different views of Playground if you're signed up using one email
Written by
Stephanie Blitshtein
Updated over a week ago
Customize the student profile
Add custom fields to all student profiles to store specific student data.
Written by
Stephanie Blitshtein
Updated over a week ago
How to disable a Staff member's account
Restricting a staff member's account without deleting it
Written by
Daniel Andrews
Updated over a week ago
Filter students
Filter your students to see a specific group.
Written by
Stephanie Blitshtein
Updated over a week ago
Adding an existing guardian to another student's account
Written by
Stephanie Blitshtein
Updated over a week ago
Blended families
How to set up guardian accounts correctly for blended families.
Written by
Stephanie Blitshtein
Updated over a week ago
Active vs. inactive
The difference between active and inactive students.
Written by
Stephanie Blitshtein
Updated over a week ago
Staff roles
An explanation of each staff role
Written by
Sasha Reiss
Updated over a week ago
Invite guardians to Playground
Written by
Stephanie Blitshtein
Updated over a week ago
How to switch one or more students between classes on the Administrator Dashboard
A guide to switching students from one classroom to another on the Administrator Dashboard.
Written by
Sasha Reiss
Updated over a week ago
Guardian relationships
Written by
Stephanie Blitshtein
Updated over a week ago
How to edit a student's information from the Administrator Dashboard
A guide to updating a student's information as an administrator.
Written by
Sasha Reiss
Updated over a week ago
Assigning Teachers to Multiple Classrooms
How to use the administrator dashboard to assign a teacher to more than one classroom
Written by
Daniel Andrews
Updated over a week ago
Adding multiple students to a school
Bulk upload students, add a student to an existing family, or add a student to a new family.
Written by
Daniel Andrews
Updated over a week ago
How to add parents or guardians to Playground
A guide to adding parents of new students and existing students to Playground through the Administrator Dashboard.
Written by
Daniel Andrews
Updated over a week ago
Add staff
Invite your teachers to join your center on Playground
Written by
Sasha Reiss
Updated over a week ago
Change a classroom name
Quickly change a classroom's name.
Written by
Daniel Andrews
Updated over a week ago
Staff Hours
Teacher Training Time
Record trainings your teachers have completed on their teacher profile.
Written by
Stephanie Blitshtein
Updated over a week ago
Staff Overview Tab
Record your staff's employment and personal information in the Admin Dashboard.
Written by
Stephanie Blitshtein
Updated over a week ago
Add a day for staff hours
Written by
Stephanie Blitshtein
Updated over a week ago
Editing Staff Time Sheets
How to edit a staff member's time sheet to modify their logged times in and out.
Written by
Daniel Andrews
Updated over a week ago