When getting started with Playground, it's crucial to inform your families and staff about the new system. We've prepared copy-and-paste email templates that you can use and modify to share information about the transition to Playground with your families and staff.
Introducing Families to Playground
Draft Email to Inform Families
💡 Families will receive an email invitation from Playground when you invite the guardians to sign up, but it's recommended to also give families a heads up. Feel free to copy and paste the message below to share with families before you invite them to Playground.
Subject Line: Look out for a Playground invite
Dear Families,
We’re excited to share that we will start using Playground, for family communication, online bill pay, digital paperwork & attendance, and more. Playground is proven to save time for staff, allowing them to spend more time with your children, as well as deliver a much smoother experience for parents.
You will soon receive a sign-up email to create your Playground account and connect to your child's profile. Simply click the Create account button in Playground email to finish creating your account. Then, be sure to download the Playground School Management mobile app to your device and log in.
You can sign into Playground on both a web browser and via their mobile app. You can download the app for Apple and Google Play app stores.
It’s important that you activate your account before the start date above, since this is how we will sign-in/out your children from now on. To get started with some of the great features for parents, we recommend looking into these guides about:
For technical support, Playground offers support via the Live Chat on their website or you can access their Help Center.
See you all on Playground!
Draft Posts to Send Families in Playground
Kickoff
💡 After inviting families to Playground, we recommend sharing this feed post via email and text message. This way, even if a guardian hasn’t signed up yet, the post will be waiting for them once they connect their account, and they’ll still receive the email and text.
Welcome Families! We’re excited to introduce Playground as your all-in-one communication and tuition billing platform. 🙌 To stay connected with your child, we highly recommend adding your phone number to your profile for text alerts.
We also have a helpful overview to guide you in using Playground.
For technical support, feel free to reach out to their Live Chat from within the app or on their website.
Follow Up
💡 We recommend sending this 1-2 days after inviting families
Hi Families! 👋 We hope you are enjoying your first few days on Playground. Going forward, we will use Playground for all communication. Please feel free to message us directly within the app whenever you need to get in touch! 😁
As a reminder, we have a helpful overview to guide you in using Playground.
Billing Go-Live
💡 We recommend sending this right before charges are sent to families
Hi Families! We are excited to announce that we will soon be managing our tuition and invoicing through Playground. With this change, you will be able to pay online, manage all your charges and payments in one place, view past statements, and easily access tax reports. Playground also offers the highest levels of security and compliance in the industry, ensuring your information is safe and encrypted.
If you haven't added a payment method, please do so in your billing portal. We have a simple guide showing how to do so. And, we highly recommend turning on autopay for your convenience.
For any technical questions, refer to this guide or message Playground support through Live Chat.
Reminder: Sign Up For Online Billing
Hi Families! Friendly reminder to add your payment method to your Playground account if haven't yet. We have a simple guide showing how to do so.
Reminder: Enable Autopay
Hi Families! Quick tip: You can enable autopay in Playground. This will automatically charge your payment method on file on the day an invoice is due. You'll still receive payment confirmations, but this way you don't need to worry about going into Playground to make a payment every time.
We have a simple guide on how autopay works and how to enable it.
Check in / out
Hi Families! We are excited to announce that starting [Date], we will begin using Playground to check your children in and out of our program. This quick and easy system uses a QR code and your cell phone to accurately track your child's attendance.
We have a simple guide on how to check your child in or out via QR code.
Introducing Staff to Playground
Draft Email to Inform Staff
💡 Staff will receive an email invitation from Playground when you add them, but it's recommended to also give staff a heads up. Feel free to copy and paste the message below to share with staff right before you add them to Playground.
Subject Line: We're excited to start using Playground!
Dear Staff,
We’re excited to announce that we will be using Playground, a comprehensive tool for attendance, communication, online bill pay, and more. Tens of thousands of teachers use Playground to save time on tedious tasks, spend more time with children, and providing a smoother experience for families. Families also love having everything in one place.
You will soon receive a sign-up email to create your Playground account. Simply click the Create account button in Playground email to finish creating your account. Then, be sure to download the Playground School Management mobile app to your device and log in.
You can sign into Playground on both a web browser and via their mobile app. You can download the app for Apple and Google Play app stores.
To get started with some of the great features for teachers, we recommend looking into these guides about:
Switch accounts - utilized for staff members that are also parents at the center
If you have any questions, please let me know or if the question is specific to the Playground product - the Playground support team can be reached via Live Chat on their website.
See you all on Playground!
Post Your First Photo
💡 After adding staff to Playground, we recommend sharing this feed post via email and text message. This way, even if a staff hasn’t signed up yet, the post will be waiting for them once they connect their account, and they’ll still receive the email and text.
Welcome Teachers! We’re excited to introduce Playground as your all-in-one communication and family engagement platform. 🙌 To stay connected with your classroom, we highly recommend adding a profile photo.
If you haven't already, make sure you post your first photo for families on Playground today. Here is step-by-step instructions just in case!
Messaging
💡 1-2 days after staff are added, we recommend sending this note to provide extra help with the messaging feature.
Hey Team! Did you know you can message families and other teachers in your classroom!? Here are step-by-step instructions.