Welcome to Playground! Playground is used to view and edit student information, receive updates from your center, pay your bill, and more! Follow along with this article to create and set up your Playground account.
Sign-up for Playground
Receive a Sign-up Link
School administrators will send sign-up links to guardians. If you have not received a sign-up link, contact the center your student is attending.
💡 The unique link can only be provided by the center.
Playground allows primary guardians to add new guardians for their student(s) via the mobile application. If you are a guardian wanting to add other guardians to your student's profile, review this article.
Create Your Playground Account
Sign-up emails will be sent from [email protected]. If you cannot find your sign-up email, check your junk mail. If you cannot find the sign-up email, contact your school's administrator.
Click the blue Create Account button in the sign-up email.
Enter your name, phone number, and relationship to the student. Create a password, then click Create Account.
Note: the email field cannot be edited on this screen. However, you can change your email address after you've signed up.
Your account has now been created. Log into Playground on web by navigating to app.tryplayground.com or download the mobile app.
Log Into Playground
Guardians can access Playground from the website or the mobile app. Download the iPhone or Android mobile app to use Playground on the go!
Complete Your Student's Profile
Now that you're logged into Playground, you can begin adding your student's information to make it accessible to the staff at your student's school.
💡 Your student's profile can only be edited from the Playground mobile app.
Log into the Playground mobile app.
Tap View (your student's name) Profile at the top of your screen.
Tap the grey Edit Profile button and begin entering your student's information, such as birthday, address, medications, and allergies.
Tap the profile photo icon to add a profile photo for your student.
When you are done adding your student's information, tap Done in the top right corner of your screen.
Complete Assigned Paperwork
The administrators at your student's school may have assigned you paperwork to complete in Playground. Paperwork can be completed on the web or the mobile app. However, it is recommended that you complete it on the web.
Complete Paperwork on Web
Log into app.tryplayground.com.
Click Paperwork from the left sidebar.
The Paperwork screen will open. If paperwork is assigned, you will see a red number next to the paperwork type.
Click the Forms, Fillable PDFs, or File Requests from the top of the screen.
Then click the blue Fill Out button next to the assigned paperwork.
Fill out the form and then click Submit. A confirmation will appear that the document was submitted.
💡 Click here for more information on completing paperwork.
Complete Paperwork on Mobile
Open the Playground mobile app.
Tap the three lines in the top left corner of your screen and then tap Paperwork.
The paperwork screen will open with a list of all required paperwork.
Click on the document name to complete the paperwork.
When you've entered all the required information, click the blue Submit button.
Pay your First Bill
Bills can be paid online or on the mobile app.
Add Payment Method on Mobile
Open the Playground mobile app.
Tap the three lines in the top left corner of your screen and then tap Billing.
The Billing Portal screen will open. Tap Payment Methods.
Tap the blue + icon or Add Payment Method.
Select whether you want to add a credit card or a bank account.
Enter your account information and then tap Submit.
The Set Up Automatic Payment screen will open. Tap Enable Autopay to automate your weekly or monthly bill payments. Tap Not Now if you do not want to enable autopay.
Pay Your Current Balance on Mobile
If you have a balance, it will appear at the top of the billing screen.
Open the Playground mobile app.
Tap the three lines in the top left corner of your screen and then tap Billing.
The Billing Portal screen will open. Tap Pay Now under your current balance.
Enter the amount you want to pay for each of your students and select the payment method you want to use. Then click Review Payment.
The payment confirmation window will open. If you owe processing fees, you can view them on this screen.
Click Pay to submit your payment.
💡 Click here for more information on Playground billing.
Get Familiar with Playground
Watch the Parent App Overview to become familiar with the Playground app.