All Collections
For Families
Billing
Managing Autopay as a Family
Managing Autopay as a Family

Setting up and disabling autopay in the Family App.

Sasha Reiss avatar
Written by Sasha Reiss
Updated today

Autopay in Playground saves time and ensures prompt tuition payments. It charges the desired payment method for the full balance due on each statement due date. Autopay settings can be customized for each student, allowing different payment methods if multiple methods or students are associated with the account.

Autopay always triggers a payment for the total balance due. If enabled with an existing balance, it will be paid off on the next statement due date.

Mandatory Autopay is an option chosen by some childcare providers and requires guardians to enable autopay when adding a payment method. If your provider has Mandatory Autopay turned on, you'll have to reach out to them directly for turning this setting off.


How to set up autopay

Prefer to watch a video? Click here

In order to set up autopay, you first need to add at least one payment method to your account.

💡 If you are paying for multiple students/siblings with the same payment method, autopay is turned on for each, & there are due balances — these payments will be consolidated into a single combined payment to automatically save on processing fees.

To set up autopay, follow the instructions below:

  1. From the Home screen, tap on the menu icon in the top left corner and tap Payments to reach the Payments Portal screen.

  2. Tap on Autopay Disabled to reach the Manage Autopay screen.

  3. Tap Enable autopay.

  4. You'll be brought to the Manage Autopay settings screen. Tap on Max Autopay Amount to reach the Choose Max Amount screen.

    1. By default, the Statement balance will be selected to be paid every billing cycle. You can enter an Other amount to be auto-drafted as an alternative to the Statement balance.

  5. Tap Done on the upper right of the screen to save your choice and return to the Manage Autopay screen.

  6. Tap on Payment Method to reach the Choose Payment Method screen and select the method you'd like to use for autopay.

  7. Tap Done on the upper right of the screen to save your choice and return to the Manage Autopay screen.

    1. If you have an outstanding balance when enabling autopay, you'll be asked if you want to pay the overdue balance immediately. If you tap Not right now, the overdue amount + any current balance due on the next billing cycle will be auto-drafted from the selected default payment method.

  8. The Manage Autopay screen will also display, under "Autopay schedule," the frequency of payments (determined by your center's billing cycle) and when the next payment will occur.

Now, when you return to the Payment Portal screen, you'll see "Autopay Enabled" with a description showing when the next scheduled payment will be made.


Disable autopay

If your provider has Mandatory Autopay turned on, you'll have to reach out to them directly for turning this setting off.

If the provider does not require autopay, payers can manage settings anytime by following the steps below.

  1. From the Payments Portal, tap on Autopay Enabled to reach the Manage Autopay screen.

  2. Tap Disable autopay.

Did this answer your question?