From your Enterprise-level Admin Dashboard, you will be able to:
Add Saved items and discounts across multiple centers that have the same pricing
View Payouts for all centers in one spot
View Disputes for all the centers in one spot
Items & discounts
The benefit of adding Saved items & discounts at the enterprise-level is to avoid adding in the same prices multiple times across different centers. By adding Saved items or discounts here, you can add them one time and assign them to multiple sites.
Navigate to the Billing tab on your Enterprise dashboard.
Click on the Items and discounts tab on the left hand side.
Click on the Create new item button on the right hand side.
The Create saved item window will appear.
Name the item as specific as possible so that the price is easily identifiable in a list. For example, a good name would be "Infants Part Time".
Enter the price, GL code, and mark if it is tax deductible.
If this price is consistent across all centers in your enterprise, toggle "Assign to all sites". If not, select the specific sites that this item applies to in the Select sites drop-down list.
Payouts
Enterprise-level Payouts are utilized by Playground admins with multiple centers that have deposits across locations going into one bank account.
The Payouts tab at an Enterprise-level is beneficial to see the lump sum deposit amount that has been deposited into your one bank account.
This tab will also show from which centers the lump sum was collected. An enterprise-level admin can see specific details on the students at each site that comprised the payout.
Navigate to the Billing tab on your Enterprise dashboard.
Click on the Payouts tab on the left hand side.
You will see a line item per Payout into your bank account. This initial view shows the lump sum deposit amount that should match your bank statement. This view (screenshot above) will also allow you to see when to expect your next payout and how much money to expect in that next payout.
If the payout listed here matched your bank statement, you can click the "No" gray button under the Reconciled column, in order to mark the deposit as Reconciled.
Click on one Payout line item to open a specific Payout.
At the bottom of this page, you can see the breakdown of the lump sum amount at a per center level
Disputes
Enterprise-level Disputes allow admins to view and manage disputes for all centers in one place, without needing to switch between individual locations.
This view helps you quickly see which disputes need action, review disputes that are already in progress, and take action directly from the dispute record.
Navigate to the Billing tab on your Enterprise dashboard.
Click on the Disputes tab on the left-hand side.
You will see a list of disputes across all centers in your enterprise. Each row includes the center, amount, status, reason, student, payment method, and disputed date.
Use the tabs at the top of the page to filter disputes by status:
Needs response: Disputes that require action before the response deadline.
In review: Disputes that have already been responded to and are awaiting a decision.
All disputes: A full list of disputes across all statuses.
Won: Disputes that were resolved in your favor.
Lost: Disputes that were not resolved in your favor.
Click on a dispute to open the dispute details page.
From the dispute details page, you can review the payment information, student and guardian details, dispute reason, and response deadline.
To resolve the dispute, choose one of the following options:
Accept dispute: Accept the dispute to allow the cardholder to keep the funds and close the dispute.
Counter dispute: Submit a response and upload evidence directly from this page to challenge the dispute.
All dispute actions, including submitting evidence, can be completed from the dispute details page without navigating to individual centers.
