Playground Billing simplifies your payment process by directly depositing funds collected through Playground into your bank account.
When setting up Playground Billing, you'll provide your bank account information so we can deposit the funds collected through Playground directly into your account.
🚨 Your first payout from Playground to your bank account may take 3-7 business days to process due to regulations for new payment accounts. After the initial payout, subsequent payouts will be processed every weekday for balances over $5. You may reach out to your account manager to expedite this process.
Payout Days
Payouts are processed every weekday at 8 PM EST for providers with available funds in their accounts. For most users, payouts are deposited into their bank accounts on the same day, and at the latest, by the next business day.
💡 The minimum payout amount is $5. If your account balance is below this threshold, payouts will be held until the available funds exceed $5.
Payout Notifications
If you would like to be notified via email whenever a payout occurs:
Navigate to Settings in your Admin Dashboard and select the Payments tab.
Scroll down to the Reminders & Notifications section.
Next to Payout Notifications, click Add Email and enter as many emails as you want.
Cutoff Times
💡 Stripe, our payment processor, requires pending periods to verify that a transaction has been successfully processed. An example of a payment that did not process or clear is a declined credit card or insufficient funds (NSF) in the bank account used to pay a charge.
Credit Card
Credit card transactions completed by 6:59 PM EST are processed and included in the same day's payout.
ACH
ACH transactions completed by 1:59 PM EST are processed and included in the same day's payout.
Payouts Dashboard
The Payouts tab allows you to see when your next bank payout will be and how much you can expect in that payout. You can also see how much of the funds paid are still being processed.
Navigate to the Billing tab and click on the Payouts sub-tab on the left-hand side.
At the top of the tab, you'll see:
Next payout date: when to expect your next payout.
Estimated next payout: how much money to expect in that next payout.
Estimated Future Payouts: amount still processing that will not be included in the next payout unless it clears by the next payout date.
All-time volume: total that has been paid out to your bank account.
In the middle of the tab, you'll see a table with the following columns:
Amount: the amount of money you will receive in your bank account for a specific payout to your bank.
Status: if the payout has been paid.
Destination: the bank account where you will receive your payout.
Initiated: the date the payout was initiated to be sent to your bank account.
Arrival date: the date that you received the funds in your bank account. This is typically one day after the initiated date.
Reconciled: see instructions on reconciling below.
Click on one Payout line item to open a specific payout:
The Overview will let you know the payout status, date initiated and date to expect the payout in your account, and how the payout will show up on your bank statement. You'll also see the specific bank information that was set to receive your Playground payouts.
The Summary section will let you know if any payments failed.
At the very bottom of the specific payouts page, you'll see a Transactions section that shows an itemized list of students' payments included in this specific payout.
Mark a Payout as Reconciled
To ensure accuracy, compare your bank statement with your Playground Payouts tab. Mark the payout as deposited once both match up, verifying that funds have been successfully transferred to your account.
From the Admin Dashboard, open the Billing and Payouts tabs on the left-hand side.
Click on the payout line item to open the payout.
Review the payout and compare it to the deposit in your bank account.
Once reconciled, click the Mark as Reconciled button in the top right corner.
The payout will now show reconciled on the current screen and on the general Payouts tab.
