Autopay in Playground saves time and ensures prompt tuition payments. It charges the desired payment method for the full balance due on each statement due date. Autopay settings can be customized for each student, allowing different payment methods if multiple methods or students are associated with the account.
Autopay always triggers a payment for the total balance due. If enabled with an existing balance, it will be paid off on the next statement due date.
Mandatory Autopay is an option chosen by some childcare providers and requires guardians to enable autopay when adding a payment method. If your provider has Mandatory Autopay turned on, you'll have to reach out to them directly for turning this setting off.
How to set up autopay
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💡 If you are paying for multiple students/siblings with the same payment method, autopay is turned on for each, & there are due balances — these payments will be consolidated into a single combined payment to automatically save on processing fees.
Turn on autopay with a saved payment method
From the Home screen, tap on the menu icon in the top left corner and tap Billing to reach the Payments Portal screen.
At the top of the Billing Portal, tap the purple On time, every time banner.
Tap Enable autopay.
You'll be brought to the Manage Autopay settings screen. Tap on Max Autopay Amount to reach the Choose Max Amount screen.
By default, the Statement balance will be selected to be paid every billing cycle. You can enter an Other amount to be auto-drafted as an alternative by toggling off the statement balance option.
Once you’ve selected your preference, simply go back. Your autopay settings will save automatically.
When you return to the Billing screen, you’ll now see an Autopay section that shows which payment method is being used. You can tap that section anytime to make changes.
Set up autopay while adding a new payment method
From the Home screen, tap on the menu icon in the top left corner and tap Billing to reach the Payments Portal screen.
Tap on the Payment method section to add the payment method.
Select whether you are adding a card or a bank account as a payment method
If you are adding a card, as you input the card information, turn on the toggle on the Use this card for autopay option.
If you are adding a bank account, you are only able to turn on auto after adding the ACH. Once the bank account is listed, go back to the billing portal and from there click on the purple On time, every time banner to start the process of turning on autopay.
Disable autopay
If the provider does not require autopay, payers can manage settings anytime by following the steps below.
From the Billing Portal, tap on Autopay Enabled to reach the Manage Autopay screen.
Tap Disable autopay.
🚨 If your provider has Mandatory Autopay enabled, you won’t see the option to turn off Autopay on your end. In that case, you’ll need to contact your provider directly to have this setting changed.