If a student is added separately—whether as a sibling in a different family or as a duplicate entry—Playground can help merge the records. This ensures student profiles are properly linked for accurate billing, communication, and reporting.
Merge Siblings into One Family
If siblings are listed under separate families, you can request to have them merged into a single family group.
What You’ll Need:
Full names of all siblings
The email address of the primary guardian
Template to Email Support:
Hi Playground Support,
I’d like to merge the following siblings into one family:
[Student Name 1]
[Student Name 2]
[Student Name 3]
Please make [Guardian Name + Email] the primary guardian if possible.
Thank you!
Merge a Duplicate Student
If the same student has been added more than once, you can request to merge the duplicate entries into one profile.
What You’ll Need:
• Names of both the student entries
Template to Email Support:
Hi Playground Support,
I noticed a duplicate student profile in our system. Please merge the following:
• Keep: [Correct Student Name]
• Remove: [Duplicate Student Name]
Let me know if you need anything else!
🚨The ability to merge duplicates and merge siblings into one family is not available to administrators. If you need student accounts merged, please send us a chat or email [email protected] with the information shown above. You can copy and paste this template into your message! This is also for student accounts, this is not for Staff or guardian accounts.