Staying on top of communication at your center starts with having your notifications turned on. This guide covers how to enable Playground notifications on iOS and Android devices, and how to configure your notification preferences within the app.
On iOS Devices
Navigate to your device's settings and scroll to the bottom of the Settings screen, where your downloaded apps are listed alphabetically.
Find Playground and tap it to access the Playground Settings screen.
Find the Notifications tile. If you see Off below the tile name, as seen in the screenshot on the left, tap on the tile to reach the Notifications settings screen. Toggle Allow Notifications on, the button will turn green, and more notification settings options will appear.
When your notifications are turned on, your Playground Settings screen will look like the screenshot on the right, the Notifications tile now reads Banners, Sounds, Badges.
On Android Devices
Navigate to your device's settings and scroll to the Apps tile on the Settings screen; then scroll down to and tap the Playground tile.
You'll be brought to the Playground Settings screen.
Find the Notifications tile. If you see Blocked below the tile name, as seen in the screenshot on the left, tap on the tile to reach the App notifications screen. Toggle Show Notifications on, the tile and the toggle button will turn blue.
When your notifications are turned on, your Playground Settings screen will look like the screenshot on the right, the Notifications tile now reads Allowed.
On the Playground App
Open the Playground mobile app.
From the home screen, tap the ☰ icon in the top left-hand corner of your screen.
Tap Settings and select Notifications.
Select which notifications you would like to receive and click Save when finished.
Troubleshooting
Follow the steps below if you're still not receiving notifications after enabling them on your device and in the Playground app.
Delete the mobile and reinstall it. Once it is reinstalled, open it and sign back into your account. This should prompt you to enable push notifications. Click Enable when prompted.
After your push notifications have been enabled, navigate to your settings by tapping the ☰ icon and selecting Settings. From there, tap into Notifications and scroll to the bottom of the page.
Next to Test Notification, click Send.
Please note that sending a test notification will not send a push notification with a banner. If notifications have been enabled successfully, you should feel your phone vibrate.
🚨 You must be logged into your account to receive notifications from Playground. If you have multiple Playground accounts, you will only receive notifications for the account that you are currently logged into.