If your center decides to use Playground's payments feature, you can manage and make payments on your balance directly in the Parent App. Through Stripe, our payments processor, Playground accepts payment from credit or debit card, or from bank account via ACH.
To add a new payment method in the Parent App, start on the Home screen. Scroll to and tap on the "Payments" tile to reach the Payments Portal screen, then tap "Payment methods" to reach the Payment Methods screen. Here, you will be prompted to add your first payment method; if you already have methods added, you can view and manage them here.
To add a new method, tap the blue plus sign on the upper right corner of the screen. The "Add Payment Method" options menu will appear. Tap the appropriate method.
How to add a credit or debit card
If you select this option, you'll be brought to the Add Credit/Debit Card screen. Enter the required information in the appropriate fields and then tap "Submit." You'll be returned to the Payment Methods screen, with a notification confirming your new payment method has been added.
How to add a bank account (ACH)
If you select this option, you'll be brought to the Link Bank Account screen. Enter the required information in the appropriate fields and then tap "Submit." You'll be returned to the Payment Methods screen, where you will now see your bank account with "UNVERIFIED" preceding the account name.
The account will need to be verified by Stripe through a micro-deposit verification. Stripe will send two micro-deposit transfers—a small amount, no larger than $1.00—to your bank account. These transactions can take 1-2 business days to appear in your account.
When the micro-deposits have appeared in your bank account, return to the Payment Methods screen and tap your unverified bank account to reach the Verify Bank Account screens. Enter the two amounts in cents and then tap "Verify Bank Account." You'll receive a banner notification confirming you have successfully verified your account.
Once verification is complete, Stripe will automatically refund the micro-deposits from your account.