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How to add a payment method in the Parent App
How to add a payment method in the Parent App

To pay your balance via the Parent App, you can add a credit or debit card or link a bank account for ACH.

Sasha Reiss avatar
Written by Sasha Reiss
Updated over a week ago

If your center decides to use Playground's Payments feature, you can manage and make payments on your balance directly in the Parent App. Through Stripe, our payments processor, Playground accepts payment from credit/debit card, or directly from your bank account via ACH.

Add a new payment method

To add a new payment method in the Parent App, start on the Home screen. Click the Menu icon in the top left corner and click on the "Payments" to reach the Payments Portal screen. Click "Payment methods" to reach the Payment Methods screen. Here, you will be prompted to add your first payment method; if you already have methods added, you can view and manage them here.

To add a new method, tap the blue plus sign on the upper right corner of the screen or click "Add Payment Method". The "Add Payment Method" options menu will appear. Tap the appropriate method.

Add a Credit or Debit Card

(3% + .30 processing fee)

Enter the required information in the appropriate fields and then tap "Submit." You'll be returned to the Payment Methods screen, with a notification confirming your new payment method has been added.

Add a Bank Account (ACH)

($1 processing fee)

When selecting the Bank Account (ACH) option, you'll be redirected to Stripe, Playground's payment processor.

Instant Bank Verification

To instantly connect and verify your bank account, click "Agree". On the next screen, select your bank and login to your online bank account.

Manually Verify your Bank Account

Beneath the "Agree" button on the first screen, you also have the option to manually verify your bank account which will take about 1-2 business days. Click "Manually verify instead", and then enter your account and routing number into the fields once prompted. The account will be verified by Stripe through a single micro-deposit verification. Stripe will send a micro-deposit transfers—a small amount, no larger than $1.00—to your bank account. These transactions can take 1-2 business days to appear in your account.

When the micro-deposits have appeared in your bank account, return to the Payment Methods screen and tap your unverified bank account to reach the Verify Bank Account screens. Please note: the option to verify will only show up after the amounts have been deposited into your bank account. This process can take 1-2 business days. The deposit will include a 6-digit code as the statement descriptor, usually in the form of with SMXXXX-PLAYGROUND. Enter that 6-digit code into the box when prompted.

Once verification is complete, Stripe will automatically refund the micro-deposits from your account.

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