If your center decides to use Playground's payments feature, you can manage and make payments on your balance directly in the Parent App. Through Stripe, our payments processor, Playground accepts payment from credit or debit card, or from bank account via ACH.
To add a new payment method in the Parent App, start on the Home screen. Click the Menu icon in the top left corner and click on the "Payments" to reach the Payments Portal screen. Click "Payment methods" to reach the Payment Methods screen. Here, you will be prompted to add your first payment method; if you already have methods added, you can view and manage them here.
To add a new method, tap the blue plus sign on the upper right corner of the screen or click "Add Payment Method". The "Add Payment Method" options menu will appear. Tap the appropriate method.
Add a Credit or Debit Card
(3% + .30 processing fee)
Enter the required information in the appropriate fields and then tap "Submit." You'll be returned to the Payment Methods screen, with a notification confirming your new payment method has been added.
Add a bank account (ACH)
($1 processing fee)
When selecting the Bank Account (ACH) option, you'll be redirected to Stripe, Playground's payment processor.
To instantly connect and verify your bank account, click "Agree". On the next screen, select your bank and login to your online bank account.
If you do not click "Agree", you also have the option to manually verify your bank account which will take about 1-2 business days. The account will be verified by Stripe through a micro-deposit verification. Stripe will send two micro-deposit transfers—a small amount, no larger than $1.00—to your bank account. These transactions can take 1-2 business days to appear in your account.
When the micro-deposits have appeared in your bank account, return to the Payment Methods screen and tap your unverified bank account to reach the Verify Bank Account screens. Enter the two amounts in cents and then tap "Verify Bank Account." You'll receive a banner notification confirming you have successfully verified your account.
Once verification is complete, Stripe will automatically refund the micro-deposits from your account.