The On My Way queue is a feature that, once enabled, will allow the guardians to notify you and your staff when you can expect their arrival for pick up and drop off. The On My Way queue will keep your staff updated on the arrival times for the students so they can efficiently help the students and guardians check in and out.
Families can learn more about using the On My Way queue with this guide.
Enabling the On My Way queue
From your Admin dashboard, click on Settings in the bottom-left of your screen
In the General tab of your Settings, scroll down to the Attendance section
the On my way queue setting will be the last setting in the Attendance section
Click the toggle next to On my way queue to enable the setting
A green toggle means you have enabled the setting while, conversely, gray means the setting is disabled currently
Check In a Student from the On My Way Queue
Admins can check in a student directly from the On My Way Queue on both the mobile app and the web dashboard.
On the Mobile App
Tap on the three horizontal lines at the top-left of your screen to open the side navigation panel.
Tap On my way queue from the list. a. To enable notifications for the queue, tap the bell icon at the top-right of your screen.
A blue bell means you're subscribed to notifications.
A gray bell means you're unsubscribed and won't receive any.
Tap on any ETA and tap Check in to be directed to the Sign Options screen for that guardian and student(s).
Guardians can add a note to provide context for their ETA.
Select the student(s) and confirm who is signing under Signing as.
The guardian who submitted the ETA will be selected by default.
Tap Sign for students to complete the check-in.
On the Web Dashboard
From your admin dashboard, navigate to the Dashboard tab and click On my way.
Locate the student you'd like to check in. You'll see the guardian's name and their expected arrival time.
Click Check in or Check out.
The attendance window will open. Confirm the signer, date, time, and add a signature if required
Click Check in/Check out to confirm.
Remove a Student from the On My Way Queue
Admins can remove a student's ETA from the On My Way Queue on both the mobile app and the web dashboard.
On the Mobile App
Tap on the three horizontal lines at the top-left of your screen to open the side navigation panel.
Tap On my way queue from the menu.
Tap on the student's entry to reveal the options menu.
Tap Remove from queue.
On the Web Dashboard
From your admin dashboard, navigate to the Dashboard tab and click On my way.
Locate the student you'd like to remove.
Click Remove.
Carline Queue
This feature is utilized to manage an outdoor carpool line for your center. It is best when utilized by two people - one person outdoors that adds guardians to the carline and a second person inside that watches the carline and can call students to go outside for pickup.
🚨 The Carline Queue is a feature that is only available to existing Playground customers. It is being phased out and replaced with the On My Way Queue. If you do not see the Carline Queue in your mobile app menu, you are on a newer version of Playground and should use the On My Way Queue instead.
From the Playground app on your mobile device or tablet, tap the menu icon in the top left corner of the screen
Tap on the Carline Queue
Tap to add a car to the queue. Enter in the student's name to add them to the queue. Students should be added in the order of the carline outside
The staff member inside the building should call students to go outside for pickup in the order they see them appear in the carline queue
As guardians check their students out, they will be removed from the carline
📱 The Carline Queue is only available on mobile.