The On My Way queue is a feature that, once enabled, will allow the guardians to notify you and your staff when you can expect their arrival for pick up and drop off. The On My Way queue will keep your staff updated on the arrival times for the students so they can efficiently help the students and guardians check in and out.
Families can learn more about using the On My Way queue with this guide.
Enabling the On My Way queue
From your Admin dashboard, click on Settings in the bottom-left of your screen
In the General tab of your Settings, scroll down to the Attendance section
the On my way queue setting will be the last setting in the Attendance section
Click the toggle next to On my way queue to enable the setting
A green toggle means you have enabled the setting while, conversely, gray means the setting is disabled currently
On My Way queue view for admins
Upon login to the mobile app, tap on the three horizontal lines at the top-left of your screen to open the side navigation panel
Tap on On my way queue from the list
To enable the On my way queue notifications, tap on the bell icon on the top-right of your screen
A blue bell means you're subscribed to the notifications
A gray bell means you're unsubscribed to the notifications and will not receive any
Tap on any ETA to be directed to the check-in/out screen for that guardian and student(s)
Guardians can add a note to provide context for any ETA
Select the proper guardian who is picking up the student
The guardian who submitted the ETA will be selected by default
You can also prompt a contactless check-in or check-out, if needed
Tap Sign for students to complete the check-in or check-out
Carline Queue
This feature is utilized to manage an outdoor carpool line for your center. It is best when utilized by two people - one person outdoors that adds guardians to the carline and a second person inside that watches the carline and can call students to go outside for pickup.
🚨 The Carline Queue is a feature that is only available to existing Playground customers. It is being phased out and replaced with the On My Way Queue. If you do not see the Carline Queue in your mobile app menu, you are on a newer version of Playground and should use the On My Way Queue instead.
From the Playground app on your mobile device or tablet, tap the menu icon in the top left corner of the screen
Tap on the Carline Queue
Tap to add a car to the queue. Enter in the student's name to add them to the queue. Students should be added in the order of the carline outside
The staff member inside the building should call students to go outside for pickup in the order they see them appear in the carline queue
As guardians check their students out, they will be removed from the carline
📱 The Carline Queue is only available on mobile.