Confirm you Personal Information Before Year-end
It is essential to confirm that your personal information is correct to avoid any issues with your W2 or 1099. You can update your personal payroll information in Playground by following the steps below.
Log into the web version of Playground on a computer.
Click on the Payroll tab from the left side bar.
A page with your pay history will open. Click Update Information option in the right hand corner.
The payroll information window will open. Click Personal Info on the left sidebar. Confirm the following details:
Full legal name
Date of birth
Social Security Number
Home address
Once any edits have been made, click Continue to save your changes. Click X to close the window.
W2 and 1099 Delivery
W2s and 1099s will be delivered by January 31, 2025. However, you can receive your tax documents 11 days early by opting in for electronic delivery. If you do not opt into electronic delivery, your tax documents will be mailed to the address you have on file. Tax documents, including W2s and 1099s, are only available through the Playground web version. They cannot be accessed via the mobile app.
Opt into Electronic Delivery
Log into the web version of Playground on a computer.
Click on the Payroll tab from the left side bar.
A page with your pay history will open. Click the blue Edit Information button.
The payroll information window will open. Click Personal Info on the left sidebar and scroll all the way down to the bottom.
Select the checkbox next to I wish to receive paper W-2 statements.
Click Continue and then close the window.
View and Download W2s and 1099s
End-of-year tax documents will be available in Playground as of January 31st. Follow the steps below to access your documents. Note: Tax documents are not accessible through the mobile app. Please use the web version of Playground to find these files.
Log into the web version of Playground on a computer.
Click on the Payroll tab from the left side bar.
Scroll down to the Tax Documents section.
Click the tax document you would like to view and the document will download to your computer. Troubleshooting: If you cannot find your tax files, make sure you are checking under the Payroll tab. If the issue persists, contact your employer for further assistance.
Updating W-4 and Tax Information
If changes to your W-4 form or similar tax details are required, such as correcting a missing SSN, follow these steps:
Access your account using the web version of Playground.
Go to the Payroll tab.
Locate the section for tax or withholding settings.
Update W-4 details or other information as necessary. Note: Any adjustments to withholding preferences must also be made through the web portal.
Frequently asked questions (FAQs)
Q. Our payroll company integrated with Playground so that all payroll information was in one place. We have employees who have not received their W-2 forms. How are these delivered to the employee?
A. W-2 forms are not emailed and cannot be accessed through the Playground mobile app. They are only available through the web version of Playground.
By default, W-2s are sent via electronic delivery through the web platform. For terminated employees, W-2 forms are always sent via paper mail to the mailing address on file.
If an employee has not received their W-2, we recommend confirming their mailing address and whether they opted into electronic delivery via the web version of Playground.