Need help or want to share an idea? Playground's support team is here for you. This article walks through the different ways to find answers, submit feedback, and get in touch.
Help Center
The Help Center is the best place to find up-to-date guides and step-by-step instructions for everything in Playground. The entire knowledge base is searchable and is the quickest way to get answers.
From the Web Dashboard
Click the Support button in the top right corner of your screen while logged into your Playground account. This opens a panel where you can search the Help Center directly or browse popular articles for teachers, including guides on onboarding, posting activities, using Chat, and managing staff hours. The same panel also gives you quick access to live chat, email support, and options to submit a bug report or feature request.
From the Mobile App
Tap Help Center from the main menu in the Playground mobile app.
You can also visit https://help.tryplayground.com in any web browser.
Share Feedback & Request a Feature
We love hearing from our users. Almost every new feature we release comes directly from user requests, and our team reads every single piece of feedback that comes in.
💡 Our team reads every single piece of feedback that's submitted!
From the Mobile App
On the Home screen, tap the ≡ Menu icon.
Tap Settings.
Under the Support section, tap Give us feedback. This will open the default email app on your device.
Type and send your feedback as you would a normal email. You can include photos or screenshots for more detail. Your message goes directly to our support team.
From the Web Dashboard
In the top right of your screen, click the Support button and scroll to the bottom of the window.
Under the Help us improve section, click Request a feature and fill out your request.
When finished, click Submit.
Submit a Bug Report
If you run into something that isn't working as expected, you can submit a bug report directly from the web dashboard. The more detail you provide, the easier it is for our team to investigate.
Click the Support button in the top right corner of your screen and scroll to the bottom of the window.
Under the Help us improve section, click Report a bug and describe the issue.
When finished, click Submit.
Live Chat
Our support team is available through Live Chat from 9 AM to 8 PM EST.
From the Web Dashboard
From the Playground dashboard on a web browser, click the blue circle in the bottom left corner of the screen to open the support options.
We recommend searching the Help Center first to see if there's a guide that answers your question.
If you can't find what you're looking for, click Ask a question to start a chat with our team.
From the Mobile App
Open the Playground app and tap the menu icon in the top left corner.
We recommend tapping Help Center first to search for a guide on your question.
If you can't find what you're looking for, close the Help Center and tap Support.
Tap Send us a message when the Live Chat window opens.
💡If we're ever offline for a holiday or special event, a message will appear in the chat bubble before you reach out.
Contact Support via Email
You can also reach our support team at [email protected].
When emailing, include a detailed description of your question or issue along with any screenshots, videos, or error messages that can help our team investigate.
FAQs
What are Playground's support hours?
What are Playground's support hours?
Our support team is available through Live Chat from 9 AM to 8 PM EST. If we're offline for a holiday or special event, a message will appear in the chat before you reach out.
What information should I include when submitting a bug report?
What information should I include when submitting a bug report?
The more detail the better. Include a description of what happened, what you expected to happen, any error messages you saw, and screenshots or a screen recording if possible.