Need help or want to share an idea? Playground's support team is here for you. This article walks through the different ways to find answers, submit feedback, and get in touch.

Help Center

The Help Center is the best place to find up-to-date guides and step-by-step instructions for everything in Playground. The entire knowledge base is searchable and is the quickest way to get answers.

From the Web

Click the Support button in the top right corner of your screen while logged into your Playground account. This opens a panel where you can search the Help Center directly or browse popular articles for families, including guides on managing your account, adding a payment method, and tracking your child's attendance. It is the fastest way to find an answer without leaving the page you are on.

From the Mobile App

Tap Help Center from the main menu in the Playground mobile app.

You can also visit https://help.tryplayground.com in any web browser.

Share Feedback & Request a Feature

We love hearing from our users. Almost every new feature we release comes directly from user requests, and our team reads every single piece of feedback that comes in.

💡 Our team reads every single piece of feedback that's submitted!

From the Mobile App

On the Home screen, tap the ≡ Menu icon.
Tap Settings.
Under the Support section, tap Give us feedback. This will open the default email app on your device.
Type and send your feedback as you would a normal email. You can include photos or screenshots for more detail. Your message goes directly to our support team.

Live Chat

Our support team is available through Live Chat from 9 AM to 8 PM EST.

From the Web

From your Playground account on a web browser, click the Support button in the top right hand corner in the bottom left corner of the screen to open the support options.
We recommend searching the Help Center first to see if there's a guide that answers your question.
If you can't find what you're looking for, click Chat with the Playground team. That will open up the support chat window on the left-hand side and you can click Ask a question to start a chat with our team.

From the Mobile App

Open the Playground app and tap the menu icon in the top left corner.
We recommend tapping Help Center first to search for a guide on your question.
If you can't find what you're looking for, close the Help Center and tap Support.
Tap Chat with the Playground app team when the Live Chat window opens.

💡If we're ever offline for a holiday or special event, a message will appear in the chat bubble before you reach out.

FAQ

Here are answers to the most common support questions from families.

What are your support hours?

Our support team is available through Live Chat from 9 AM to 8 PM EST. If we're offline for a holiday or special event, a message will appear in the chat before you reach out.

How do I report something that isn't working correctly?

Open the Playground app and tap the ≡ Menu icon.
Tap Settings, then tap Give us feedback under the Support section.
Describe the issue in your email and include screenshots if possible. Our team will follow up if we need more information.

Will Playground follow up on my feedback or feature request?

Our team reads every submission. For feature requests, we use your feedback to inform our product roadmap. If we need more details, someone from our team may reach out.

I sent a message in Live Chat but haven't heard back. What should I do?

Check that your message was sent during support hours (9 AM to 8 PM EST).
If you messaged outside of those hours, our team will follow up on the next business day.
You can also try reaching out again through the Help Center chat.