If you have more than one Playground account, for example, if your students attend different centers or you are listed under more than one family, you can link your accounts under a single login so switching between them is quick and easy. This guide walks through how to get set up and how to manage your accounts from the app.
Link Additional Playground Accounts
Linking your Playground accounts lets you use a single email and password to access all of them. Here are the most common reasons a family might have more than one account:
Your students are enrolled at two or more centers that use Playground
You are listed as a guardian for more than one family at the same center
You are also a teacher or staff member at a center that uses Playground
The account linking process is initiated by your center's admin. Here is what to expect:
Make sure your admin has added you to all of your accounts using the same email address across all of them.
Your admin will send you a sign-up link for each account. Even if an account already exists, they can still send a new sign-up link to start the linking process.
Open the email and click the blue Create Account button.
Enter your password to link the new account to your existing Playground account.
Click Connect and Link Account.
Switch Accounts
Toggle between your multiple Playground accounts with a couple of taps without having to log out and back in multiple times.
Switch Accounts on mobile
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If your accounts share the same email
Open the Playground mobile app.
Make sure you have followed the steps above to link all accounts
Sign in using the email and password you've created
Click the three lines in the top left corner of the screen.
Tap "Switch Account" to open the Switch Account menu.
Select the user you'd like to switch to, and the app will switch to the correct one.
If your accounts have different emails and passwords:
Make sure both accounts have been created via the emails sent to you.
Log in to the first account.
Log out by tapping the three lines in the top left corner to open the menu in the top left corner > Settings > Sign out.
Log in to the second email account.
Switch Accounts on Web
Click your name in the top right corner of the screen to open the drop-down menu.
Click Switch Accounts.
The Switch Account screen will open to show your additional linked accounts.
Select the account you'd like to switch to, and the new dashboard will open.
Delete a saved account from your app
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Open the Playground mobile app.
If signed in, tap the three lines in the top left corner to open the menu.
Tap Settings and scroll to the bottom to Sign out.
Once signed out, tap Sign in using a saved login to open all of your login emails.
Long press the email you'd like to remove.
The Confirm removal window will appear.
Tap Confirm.
FAQs
Why would I have more than one Playground account?
Why would I have more than one Playground account?
The most common reason is having children at more than one center that uses Playground. You may also have a second account if you are listed under two different families at the same center, or if you are also a staff member at a center.
What if my accounts were set up with different email addresses?
What if my accounts were set up with different email addresses?
Accounts can only be linked if they share the exact same email address. If your accounts use different emails, you will need to sign in and out of each one separately. Contact your center's admin if you need to update the email on an account.
Can my accounts be linked after they have already been created?
Can my accounts be linked after they have already been created?
Yes. Your admin can send a new sign-up link even if both accounts already exist. Just open the email and follow the steps to click Confirm and Link Account when prompted.
How do I switch between accounts once they are linked?
How do I switch between accounts once they are linked?
Open the app, tap the three lines in the top left corner, and tap Switch Account. Your linked accounts will appear and you can tap whichever one you want to switch to.
What if I can't use the Switch Account option in the app?
What if I can't use the Switch Account option in the app?
The Switch Account option only works if you have linked accounts. If you can't use it, reach out to your center's admin to confirm that both accounts were set up using the same email address and that you completed the linking step.