When parents pay their balances through the Playground app, a small processing fee is applied to the transaction. As an administrator, you can choose whether your center or your parents will cover these processing fees. To learn how to change who covers these fees, refer to the "Getting Started" section of the Payments overview article.
Processing fees by payment method:
Credit or debit card: 3% + $0.30 per transaction
ACH: flat $1.00 per transaction
Offline payment: zero fees
Offline fees can range from cash and check to Venmo transactions—basically, any payment that isn't processed directly by Playground. To learn how to record an offline payment, refer to this Help Center article.
Playground does not charge for refunds, sweeps, or failed payment fees.