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How to pay a balance in the Parent App
How to pay a balance in the Parent App

A guide to paying a balance through the Payments feature on the Parent App.

Sasha Reiss avatar
Written by Sasha Reiss
Updated over a week ago

As your center adds invoices to your family balance, you'll see these new charges and your total outstanding balance in the Payments Portal on the Parent App. In order to pay a balance through the Parent App, you'll need to either add a credit or debit card or link a bank account to your account.

How to pay a balance

On the Home screen of the Parent App, open the menu icon in the top left corner. Click "Payments" to reach the Payments Portal screen. Here, at the top of the screen, you'll see your family's current balance; you can also view individual invoices by tapping on "Statements." If your balance is greater than zero, a "Pay now" button will be visible beneath "Current Balance." Tap the button to reach the Create Payment screen.

On the Create Payment screen, tap the "Enter amount" section to enter the amount you'd like to pay. If you have more than one payment method on your account, you can select which one you would like to use; then tap "Review payment" at the bottom to reach the Confirm Payment screen.

Check that your payment amount, method, and date are correct. If you would like to make changes, tap the caret on the upper left of the screen to return to the Create Payment screen; if you're ready to pay, tap "Pay balance" at the bottom of the screen. You'll receive a confirmation that your payment has been submitted; tap "Home" to exit this screen.

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