Playground's friendly support team is here to help! Access resources & help or share your thoughts and make feature suggestions. For getting support, the Help Center, like this article, is always the best place to find up-to-date information and instructions on Playground features and functionality.
This guide walks through the different ways to get in contact with Playground or access support resources.
Help Center
Our Help Center is an up-to-date knowledge base with our latest features and releases. The entire knowledge base is searchable and is the quickest way to find information about how our tool works.
The Help Center can be accessed through a web browser at https://help.tryplayground.com, by opening the Help tab in the Playground Messenger window from the web, and by tapping Help Center from the main menu in the Playground mobile app.
Changelog
To get the latest info on product launches, feature updates, and quality of life improvements, visit the Playground Changelog. The Changelog is updated every single week and covers Playground's newest product development!
You can access the changelog any time by visiting https://www.tryplayground.com/changelog on a browser.
Feedback
We love receiving feedback about Playground—in fact, almost every new feature we release comes directly from user requests! Feedback helps us to continuously improve existing Playground features, add new ones, and keep up with how our users want Playground to enable the best child care experiences.
💡 Our team reads every single piece of feedback that's submitted!
Share from mobile app
On the Home screen, tap the ≡ Menu icon.
Tap My Account
Under the Support section, tap Give us feedback which will launch the default email app on your mobile device.
From here, you can type and send an email as you normally would, including photos or screenshots to add more detail to the feedback being shared. The email will be delivered directly to our Support team who may follow up to learn more about the request(s).
Share from web dashboard
On the top right of your screen to the left of the admin name and the search icon, click the message icon to Submit your feedback or feature request.
Submit any feedback to help improve your page.
Live Chat
Our helpful support team is available through Live Chat support. Follow the instructions below to learn how to conveniently access Live Chat from the web dashboard or mobile app.
Via Web Dashboard
Quickly connect with a friendly support specialists, right from your Playground account!
From the Playground dashboard on a web browser, click on the blue circle in the bottom left corner of the screen to open the support options.
First, we recommend searching for a Help Center article so you can search for a step-by-step guide or video on your question.
If you are unable to find what you're looking for, click Send us a message to begin the chat with the Playground team.
Via Mobile App
Quickly connect with a friendly support specialist, right through the Playground app!
Open the Playground app and tap the menu icon in the top left corner of your screen.
First, we recommend tapping Help Center so you can search for a step-by-step guide or video on your question.
If you are unable to find what you're looking for, close the Help Center and tap Support.
Tap Send us a message when the Live Chat window opens to begin the chat with the Playground team.
Contact Support via Email
Administrators and staff can also reach the support team at [email protected].
When emailing support, please share a detailed description of the question or issue, including screenshots, videos, error messages, or names and emails of impacted families, students, staff, or administrators.