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Sign in to the Playground App for Teachers

How to sign into Playground as a staff member once your account has been set up

Written by Nadiuska

Already have a Playground account? This article walks you through how to sign in on the web or mobile app, and what to do if you run into any trouble along the way.
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Before You Sign In

Signing in is not the same as creating an account. Downloading the app or visiting the sign-in page does not create an account. To access Playground, your administrator must first invite you by email. That invitation includes a sign-up link where you set your password and finish creating your account.
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If you haven't received an invitation yet, reach out to your administrator and ask them to send you a sign-up link.
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Download the Playground App

You can access Playground on the web or on your mobile device.
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To sign in on the web, visit https://app.tryplayground.com.
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To use the mobile app, download Playground on your device first:
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Sign Into Your Account

Once the app is downloaded, follow these steps:
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  1. Open the Playground app on your device.
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  2. Enter your email address and password.
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    1. If your email isn't formatted correctly, you'll see a red outline around the field.
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  3. Tap Log in.
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    1. If your organization uses single sign-on (SSO), tap Other login options instead.
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Troubleshoot Sign-In Issues

If you see an error saying your email can't be found or your password is invalid, check the following:

  • Make sure you're using the same email address your administrator used to invite you to Playground
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  • Check for typos and confirm your email is formatted correctly
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  • Tap the eye icon next to the password field to confirm what you typed

If you've forgotten your password, visit our guide on resetting your password.
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If you're not receiving a password reset email or still can't sign in after trying the steps above, ask your administrator to resend your Playground sign-up link. Resending the link won't delete any of your data, it just helps you regain access to your account.
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FAQs

I never received an invitation email. What do I do?

  1. Check your spam or junk folder for an email from Playground.
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  2. Confirm with your administrator that they have the correct email address on file for you.
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  3. If you still don't see it, ask your administrator to resend your sign-up link from the admin dashboard.

I forgot my password. How do I reset it?

  1. On the sign-in screen, tap Forgot your password?
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  2. Enter your email address and tap the button to send a reset link.
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  3. Check your inbox for a reset email and follow the link to set a new password.
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  4. If you don't see the email within a few minutes, check your spam folder.
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  5. If the email still doesn't arrive, ask your administrator to resend your sign-up link.

My email or password isn't working. What should I check?

  1. Make sure you're using the same email address your administrator used to invite you.
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  2. Tap the eye icon next to the password field to confirm what you typed.
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  3. Check for typos or extra spaces in either field.
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  4. Try resetting your password using the Forgot your password? link on the sign-in screen.

The app keeps logging me out. What should I do?

  1. Make sure your Playground app is up to date. Open your device's app store and install any available updates.
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  2. Check that your device's operating system is also up to date.
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  3. If the issue continues, try uninstalling and reinstalling the Playground app.
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  4. If you're still having trouble, let your administrator know so they can reach out to Playground support.

Can I sign in to Playground on a computer instead of my phone?
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  1. Yes! Visit https://app.tryplayground.com in any web browser.
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  2. Enter your email and password, then click Log in.
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  3. If your organization uses SSO, click Other login options to proceed.


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Next Steps

Once you're signed in, check out Mobile App Settings Overview for Teachers to get familiar with your account.

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