Payments for your student(s) can be made on the Playground App or on the web version of Playground.
General information
Balances in Playground are on a per family basis. This means that if you have multiple students in a center, your Current balance will reflect the sum of each student's balance. HERE is more information on splitting up payments for siblings.
Your center will decide whether payments on your family balance are due on a weekly or monthly basis, as well as which day payment invoices are sent out. If you have notifications enabled, our system helps you manage these dates by sending you a notice when a new invoice has been applied to your account and reminders for payment due dates.
Any primary guardian on your student's account can see the balance and make a payment.
On the Playground app
Open the Playground app and sign in. If you have never signed in before, please reach out to your center's Administrator to help you create an account. Once signed in, tap the three lines in the top left corner of your screen and then tap Billing. The Billing portal screen will open where you will see the following sections:
View your Current Balance and any overdue amount. Tap Pay Now to make a payment towards the Current Balance
View latest activity
On Web
Visit app.tryplayground.com and login to your Playground account. From the dashboard, select the Billing tab on the left hand menu to be taken to your Billing Portal. The online and mobile Billing Portal have similar functionalities, just in a slightly different format:
Make a payment
Manage autopay
View or add payment methods
View and generate statements
Download the Playground mobile app for iOS or Android. Check out our guide on signing into the Playground app.
Manage Failed Payments
To view failed payments, log in to your Playground guardian account and navigate to the Billing tab to access your Billing dashboard. From the Billing dashboard, you are also able to add a new payment method, select a different payment method, and make a new payment to cover any failed transactions.
When on the Billing dashboard, scroll down the page to the Transaction history. You will want to select the "Credits" option to view your payments. You can view additional information regarding the payment such as the status and which payment method was used.
For any disputed payments, the payment method will be removed and autopay will be disabled. The payment method used for the dispute can no longer be re-added or charged.
Guardian ACH payment methods that fail twice with the same ACH account will be removed, and the guardian will need to re-add it. Autopay will also be disabled and the guardian will receive an email telling them their payment method was removed. They can re-add the same payment method after resolving the issue, and this removal does not apply to failed card payments.