A warm welcome from the Playground team! We're excited to guide you through using Playground for your enrollment journey. This article will walk you through the entire process, from applying to being accepted into a program.
🚨 Enrollment applications must be completed in one sitting. You cannot save your work and come back to the application.
How to Apply to a Program
Families can access applications through three different modes of communication: email, link, and QR code. Each method will direct you to a listing where you can apply for the childcare program.
💡 If you are applying for multiple children, please submit a separate application for each child.
From the listing link you’ve been given, you will be able to see all of the program's information and available plans for enrollment.
To register your student, click the blue button in the top right corner of the listing, just above the center's email address. You will then choose from three options to set up your account correctly:
I already have a family account for the student I am enrolling. You will be prompted to log in to Playground.
Someone in my family has a family account for the student I am enrolling, but I do not. You will be prompted to request an invite from a family member who has a Playground account for this student.
No one in my family has a family Playground account for the student I am enrolling. You will be prompted to create a family account.
Select the best plan for your student by clicking on the blue button in the bottom right of the plan you’d like to enroll in.
Enter all of the required information on the enrollment form. Click Next at the very bottom of the screen once completed. You can register additional children after submitting this form.
Select any additional programs or add-ons you'd like to enroll your child in. You can view the summary of charges on the right-hand side of the screen.
Click Next: Confirm & pay when finished.
Before submitting your application, please review the information you’ve entered to ensure its accuracy. In the Pricing Details section on the right, you will see three categories of charges:
Due upon application: charged immediatel**y.
Due upon acceptance: charged automatically to the provided credit card if your student is accepted by the center.
Due on first billing period: due according to the start date of the listing you’ve enrolled in.
Enter your payment information and any promo code to receive a discount. Read and agree to the Terms and Conditions by selecting the checkbox. Once completed, click Submit application.
Once you've submitted your application, you'll have a few next steps to complete as seen in the screen below:
Invite additional guardians to Playground
Download the Playground app
Complete any documents requested by your center. Click here to learn more about completing enrollment paperwork through Playground.
💡Please be advised, all credit card charges are subject to a fee of 3% +$0.30.
View your Application(s)
After applying to a program, guardians can review the submitted information and add any available programs that were not selected during the initial application process.
Once logged in, click on Applications on the left-hand side. This tab will display a list of all the applications you have submitted for each student. You can also check if there are any remaining documents to complete.
Click View application form to see your submission.
Add programs to my application
Prefer to watch a video? Click here.
💡Guardians can add programs to an application only if it is in the Applied or Waitlisted status. Once an application has been Accepted, guardians should contact their center's administrator to add or remove programs.
On your Applications tab, click Add Program on the right-hand side.
Check off any additional programs you'd like to add to your student's application.
Click Enroll. The programs will be added to the application and seen by Administrators.
What to do After Being Accepted into a Center
Congratulations!
Once you’ve been accepted to the center you’ve applied to, expect to receive two emails:
An acceptance email that confirms the schedule your student has been enrolled in.
You will receive a sign-up email to create your account and set up your password for logging into the Playground app. The email will be sent from [email protected].
💡 If you cannot find either email, please check your junk mail. If the emails are not in your inbox or junk folders, please contact your school administrator.
Once you’ve created your account, download the Playground mobile app for iOS or Android and use the email and password you just created to sign in. Click here to check out our guide on signing into the Playground app.
FAQ
How can I contact the center?
View the center's contact information on the You're almost done! screen when submitting an application. You can also see the center's contact information on the original listing link you used to apply.
How will I get updates on my application status?
Updates will be sent from your center via email and the Playground app.
How can I make changes to my application?
You will need to contact your center to make changes to the application.
When will I be charged to the payment method I added?
If your center charges an application fee, your payment method will be charged immediately. If your center charges an enrollment fee or tuition deposit, your payment method will be charged if your student is accepted to the center.
How can I add another child?
Prior to submitting the application, you can click Enroll new child on the You're almost done! screen.
Why can I not submit my application?
Please make sure all required fields are completed in order to apply. For more assistance click on the blue dot on the bottom left-hand side of your screen to contact Playground support.
How do I download the Playground app?
Download the Playground mobile app for iOS or Android. Check out our guide on signing into the Playground app.
Can I apply to multiple listings at my center?
Yes!