Playground

Common autopay issues and how to resolve them in Playground

Autopay Troubleshooting

What to review, how to confirm it processed correctly, and answers to common post-Autopay questions.

After Running Your First Autopay

What to review, what’s normal, and what to do if something doesn’t look right once your first deposit hits your bank account.

After Your First Payout

Learn what a debit is and how to create one for a student. This article covers all the ways to post a debit in Playground, from the Billing Overview, Statements…

Create a Debit

Learn how to manage and delete student billing plans of all types

Manage Billing Plans

Learn how to use filters, totals, and sorting in the Transactions table to quickly answer common billing questions.

Navigating the Transactions Table

Learn about billing alerts and reminders on payments homepage

Review Billing Alerts and Billing Reminders

Everything you need to know about refunding payments in Playground

Refunds

Learn how to apply discounts to student invoices in Playground.

Discounts

Learn how to create and apply held deposits in Playground.

Held Deposits

Learn how to create and manage subsidy rates and vouchers to track agency payments and calculate expected subsidy amounts.

Create Subsidy Rates and Vouchers

Learn how to edit and update existing payment plans.

Adjust Debits

Learn how to create student billing plans of all types

Create Billing Plans

Managing drop-in care availability and bookings

Drop-in Care Billing

Best practices for creating late fees to charge guardians for overdue payments

Late Charges for Overdue Payments

Manage autopay, guardian payment methods, and guardian charges.

Manage Guardian Payments, Autopay, & Overdue Balances

Logging & applying offline payments payments made by guardians, like cash, check, or third-party payment tools like Venmo, Zelle, or Cashapp

Offline Payments

Payouts refer to deposits made to your bank account for money you have collected through Playground.

Payouts

Record subsidy payments from state, federal, and local third-party agencies.

Track Subsidies

Billing statements reflect all billing-related activities that occurred on a student’s account in the specified billing period

Understand & Generate Tax Billing Statements as Admins

Learn about the different fee approval types and how to charge families for late pickups, incidental charges, & program enrollments

Fee Approvals

Nadiuska

Adrian Ruiz

Sasha Reiss

Manage charges, payments, and account balances

Guides & How-To

Create a custom design with text, images, and links

Go to your Playground account

Recent Updates

Find answers and get help from Intercom Support and Community Experts

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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