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For Everyone
General help topics that apply to all users—administrators, teachers, and parents.
+1
14 articles in this collection
Written by
Sasha Reiss,
Josh Andrews,
Daniel Andrews
and 1 other
Getting started
What is Playground?
Here for the first time? See how Playground can help; from attendance and billing, to parent engagement and enrollment.
Written by
Josh Andrews
Updated over a week ago
How to sign into the Playground app
Sign into the app as a parent, teacher, or administrator
Written by
Daniel Andrews
Updated over a week ago
How to send feedback about the Playground App
A guide for all users to share their feedback about the app with the Playground team.
Written by
Daniel Andrews
Updated over a week ago
Settings and navigation
Contact support
How to contact Playground live chat support
Written by
Stephanie Blitshtein
Updated over a week ago
How to enable Playground notifications on your device
To receive essential information through the Playground App, you must have your notifications turned on.
Written by
Sasha Reiss
Updated over a week ago
How to use Playground with multiple accounts
A guide to creating and switching between multiple Playground accounts.
Written by
Sasha Reiss
Updated over a week ago
How to change the default language on the mobile app
The mobile app offers multiple languages under "Language Preferences" in your account settings.
Written by
Sasha Reiss
Updated over a week ago
How to enable camera and photo access on the Playground App
To take, upload, or save photos from Playground, you'll need to give the app permission to access your device's camera and photos.
Written by
Sasha Reiss
Updated over a week ago
How to upload/change a profile picture
You can upload, remove, and change your profile photo on the mobile app.
Written by
Sasha Reiss
Updated over a week ago
Using Playground with multiple schools or students in different families
You can quickly switch between different families on the Playground app by using our switch account feature
Written by
Daniel Andrews
Updated over a week ago
How to reset or change your account password
A guide to what to do if you forgot your password.
Written by
Sasha Reiss
Updated over a week ago
Updating the Playground app
Update your Playground app to take advantage of new features and improvements
Written by
Sasha Reiss
Updated over a week ago
Chat
Messaging with Individual & Group Chats
How to message parents and staff individually or create group chats
Written by
Sasha Reiss
Updated over a week ago
Staff Hours
Staff Clocking In/Out with a PIN code
Staff Clocking In/Out with a PIN code and locating a PIN code.
Written by
Daniel Andrews
Updated over a week ago