For Everyone

General help topics that apply to all users—administrators, teachers, and parents.

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14 articles in this collection
Written by Sasha Reiss, Josh Andrews, Daniel Andrews and 1 other

Getting started

What is Playground?

Here for the first time? See how Playground can help; from attendance and billing, to parent engagement and enrollment.

Written by Josh Andrews
Updated over a week ago

How to sign into the Playground app

Sign into the app as a parent, teacher, or administrator

Written by Daniel Andrews
Updated over a week ago

How to send feedback about the Playground App

A guide for all users to share their feedback about the app with the Playground team.

Written by Daniel Andrews
Updated over a week ago

Contact support

How to contact Playground live chat support

Written by Stephanie Blitshtein
Updated over a week ago

How to enable Playground notifications on your device

To receive essential information through the Playground App, you must have your notifications turned on.

Written by Sasha Reiss
Updated over a week ago

How to use Playground with multiple accounts

A guide to creating and switching between multiple Playground accounts.

Written by Sasha Reiss
Updated over a week ago

How to change the default language on the mobile app

The mobile app offers multiple languages under "Language Preferences" in your account settings.

Written by Sasha Reiss
Updated over a week ago

How to enable camera and photo access on the Playground App

To take, upload, or save photos from Playground, you'll need to give the app permission to access your device's camera and photos.

Written by Sasha Reiss
Updated over a week ago

How to upload/change a profile picture

You can upload, remove, and change your profile photo on the mobile app.

Written by Sasha Reiss
Updated over a week ago

Using Playground with multiple schools or students in different families

You can quickly switch between different families on the Playground app by using our switch account feature

Written by Daniel Andrews
Updated over a week ago

How to reset or change your account password

A guide to what to do if you forgot your password.

Written by Sasha Reiss
Updated over a week ago

Updating the Playground app

Update your Playground app to take advantage of new features and improvements

Written by Sasha Reiss
Updated over a week ago

Chat

Messaging with Individual & Group Chats

How to message parents and staff individually or create group chats

Written by Sasha Reiss
Updated over a week ago

Staff Hours

Staff Clocking In/Out with a PIN code

Staff Clocking In/Out with a PIN code and locating a PIN code.

Written by Daniel Andrews
Updated over a week ago