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For Families
Help topics that apply to parents, guardians, and the Family App
By Stephanie and 4 others5 authors60 articles
Introduction to the Playground FeedYou'll be kept up-to-date on your student with the Playground Feed!
How to see what listings I've applied to
Playground FAQFrequently asked questions
Application FAQThe most frequently asked questions when submitting your application.
Regístrate en Playground como padreUna guía paso a paso para configurar su cuenta como padre.
How to view a menu as a parentLearn how to navigate scheduled menus on the Playground app
Guardian app overviewWelcome guardians! Here's a guide to get you started using the Playground app.
Sign up for Playground as a guardianA step-by-step guide to getting your account set up as a parent
Check-In/Out Using Your Family PIN CodeHow to locate and use your family PIN code for daily check-in/out
Filter by activity typeLearn about our feed and how to view your children's activities by activity type.
Guardian mobile vs. web viewWhat is available to guardians on desktop as opposed to the mobile application
First steps after downloading the Playground appAdd your student's profile information and additional guardians through the app.
Items guardians can add through the parent appAdd additional or missing information on your student directly in the Playground app.
Forms for guardians on mobileView and complete any forms on the Playground mobile application
Split Payments for siblingsUse the split payments feature to pay for multiple children at one time.
Two parents paying for a single student
How to set your default payment methodSelect your default payment method that should be charged to pay tuition and other fees.
Guardian billing dashboardThe billing tab of the guardian web version of Playground.
Make a payment on webMake a payment to pay off a balance for your student on the Playground web version.
Add a payment method on webHow to add a payment method using the parent payment portal
Enable autopay on webEnable autopay on the Playground web version so payments to your center can be automatically drafted from your default payment method.
How to view your tax receipt as a parent
Generate a tax statement
Failed paymentsView payments that have failed to process.
Billing portalAn overview of how payments work through Playground
Enable autopay on the parent appA guide to setting up automatic payments for your family balance in the Parent App.
How to add a payment method in the Parent AppTo pay your balance via the Parent App, you can add a credit or debit card or link a bank account for ACH.
How to pay a balance in the Parent AppA guide to paying a balance through the Payments feature on the Parent App.
How to view your statements as a parentView past invoices from your center in the Parent App.
Playground statementsDetailed overview of what a Playground student statement entails.
Manually Verify your Bank AccountVerify a new bank account manually on Playground.
How to mark an absence as a parentA guide to marking your child absent on the Parent App.
Mark a future absenceMark your student absent for a future date.
Add programs to my applicationAdd or remove programs from your student's pending application.
How to see a student's signing historyLearn how to see signing history for each student in your family
QR code check-in/out for guardiansLearn how to check in and out by scanning a QR code
Creating a carpool or playdateLet your center know another family is allowed to pick up or drop off your student by creating a carpool
How to complete a student wellness checkSubmitting daily wellness checks
Uploading COVID-19 test resultsShare COVID-19 test results with your center
Find my family PIN codeLocate the PIN code for your family on the mobile application
Documents for parents on webComplete a PDF document for your center on your computer.
Documents from the Parent App
Paperwork for parents on webComplete forms, PDF documents, and upload requests for your school on your computer.
Forms for parents on web
File Requests for parents on webUpload files your school has requested.
Documents for guardians on mobileComplete your student's paperwork through the Playground app.
Paperwork for guardians on mobileAn overview of the paperwork a family can complete on the Playground app.
How to edit a child's profile information as a parentA guide to editing a child's information on the Parent App
How to delete a guardian
How to edit my child's birthday
Not receiving Playground notifications
Add additional guardians from the Parent app
Edit a guardian as a parentMake changes to existing guardians from the Playground app.
Managing GuardiansAuthorize another person to pick up or drop off your student
What to do After Being Accepted into a CenterNext steps for new families starting at a center
How to Apply to a Center
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