For Parents

Playground FAQ

Frequently asked questions

Written by Stephanie Blitshtein
Updated over a week ago

Introduction to the Playground Feed

You'll be kept up-to-date on your student with the Playground Feed!

Written by Stephanie Blitshtein
Updated over a week ago

Application FAQ

The most frequently asked questions when submitting your application.

Written by Stephanie Blitshtein
Updated over a week ago

How to see what listings I've applied to

Written by Stephanie Blitshtein
Updated over a week ago

How to use Playground with a new school

Learn how to use Playground with multiple schools

Written by Josh Andrews
Updated over a week ago

Parent App Overview

Welcome Parents! Here's a guide to get you started using the Playground app.

Written by Sasha Reiss
Updated over a week ago

Sign up for Playground as a parent

A step-by-step guide to getting your account set up as a parent

Written by Josh Andrews
Updated over a week ago

Check-In/Out Using Your Family PIN Code

How to locate and use your family PIN code for daily check-in/out

Written by Daniel Andrews
Updated over a week ago

Filter by activity type

Learn about our feed and how to view your children's activities by activity type.

Written by Sasha Reiss
Updated over a week ago

Split Payments for siblings

Use the split payments feature to pay for multiple children at one time.

Written by Stephanie Blitshtein
Updated over a week ago

Guardian billing dashboard

The billing tab of the guardian web version of Playground.

Written by Stephanie Blitshtein
Updated over a week ago

Two parents paying for a single student

Written by Stephanie Blitshtein
Updated over a week ago

Make a payment on web

Make a payment to pay off a balance for your student on the Playground web version.

Written by Stephanie Blitshtein
Updated over a week ago

Add a payment method on web

How to add a payment method using the parent payment portal

Written by Stephanie Blitshtein
Updated over a week ago

How to set your default payment method

Select your default payment method that should be charged to pay tuition and other fees.

Written by Stephanie Blitshtein
Updated over a week ago

Enable autopay on web

Enable autopay on the Playground web version so payments to your center can be automatically drafted from your default payment method.

Written by Stephanie Blitshtein
Updated over a week ago

Payments portal

An overview of how payments work through Playground

Written by Sasha Reiss
Updated over a week ago

How to set up autopay

A guide to setting up automatic payments for your family balance in the Parent App.

Written by Sasha Reiss
Updated over a week ago

How to add a payment method in the Parent App

To pay your balance via the Parent App, you can add a credit or debit card or link a bank account for ACH.

Written by Sasha Reiss
Updated over a week ago

How to pay a balance in the Parent App

A guide to paying a balance through the Payments feature on the Parent App.

Written by Sasha Reiss
Updated over a week ago

How to view your statements as a parent

View past invoices from your center in the Parent App.

Written by Sasha Reiss
Updated over a week ago

How to mark an absence as a parent

A guide to marking your child absent on the Parent App.

Written by Sasha Reiss
Updated over a week ago

How to see a student's signing history

Learn how to see signing history for each student in your family

Written by Daniel Andrews
Updated over a week ago

QR code check-in/out for Parents (Guardians)

Learn how to check in and out by scanning a QR code

Written by Josh Andrews
Updated this week

Creating a carpool or playdate

Let your center know another family is allowed to pick up or drop off your student by creating a carpool

Written by Daniel Andrews
Updated over a week ago

How to complete a student wellness check

Submitting daily wellness checks

Written by Sasha Reiss
Updated over a week ago

Uploading COVID-19 test results

Share COVID-19 test results with your center

Written by Sasha Reiss
Updated over a week ago

Paperwork for parents on web

Complete forms, PDF documents, and upload requests for your school on your computer.

Written by Stephanie Blitshtein
Updated over a week ago

Forms for parents on web

Written by Stephanie Blitshtein
Updated over a week ago

File Requests for parents on web

Upload files your school has requested.

Written by Stephanie Blitshtein
Updated over a week ago

Documents for parents on web

Complete a PDF document for your center on your computer.

Written by Sasha Reiss
Updated over a week ago

Documents from the Parent App

Written by Stephanie Blitshtein
Updated over a week ago

Reply to an announcement

Written by Stephanie Blitshtein
Updated over a week ago

How to use Chat as a parent

The Chat feature allows you to directly message with parents and teachers, individually or as a group.

Written by Sasha Reiss
Updated over a week ago

How to save a picture

Save a photo from your feed.

Written by Stephanie Blitshtein
Updated over a week ago

How to edit my child's birthday

Written by Stephanie Blitshtein
Updated over a week ago

Edit a guardian as a parent

Make changes to existing guardians from the Playground app.

Written by Stephanie Blitshtein
Updated over a week ago

Not receiving Playground notifications

Written by Stephanie Blitshtein
Updated over a week ago

How to edit a child's profile information as a parent

A guide to editing a child's information on the Parent App

Written by Sasha Reiss
Updated over a week ago

How to delete a guardian

Written by Stephanie Blitshtein
Updated over a week ago

Add additional guardians from the Parent app

Written by Stephanie Blitshtein
Updated over a week ago

Managing Guardians

Authorize another person to pick up or drop off your student

Written by Josh Andrews
Updated over a week ago

What to do After Being Accepted into a Center

Next steps for new families starting at a center

Written by Stephanie Blitshtein
Updated over a week ago

How to Apply to a Center

Written by Stephanie Blitshtein
Updated over a week ago